Customer Service Representative

1 month ago


Scottsdale, Arizona, United States The UPS Store 7001 Full time
Job Title: Center/Customer Service Associate

We are seeking a highly motivated and customer-focused individual to join our team as a Center/Customer Service Associate at The UPS Store 7001 in Scottsdale, AZ.

Job Summary: As a Center/Customer Service Associate, you will be the face of our business, responsible for delivering exceptional customer service, efficiently handling shipping and printing requests, and ensuring that all transactions are processed accurately and in a timely manner.

Key Responsibilities:

  • Provide friendly, professional, and personalized assistance to all customers, addressing their inquiries, concerns, and service requests in a courteous manner.
  • Efficiently handle shipping services, including weighing, labeling, and processing packages for domestic and international shipments.
  • Assist customers with printing needs, including document printing, scanning, and copying.
  • Acquire in-depth knowledge of UPS Store products and services to offer appropriate solutions and upsell additional services when suitable.
  • Process transactions accurately and handle payments through cash, credit cards, or other accepted methods.
  • Inform customers about ongoing promotions, loyalty programs, and new services to encourage repeat business and attract potential clients.
  • Perform general administrative duties, including filing, organizing, and maintaining records of shipping and printing activities.
  • Keep the store clean, organized, and visually appealing to enhance the customer experience.

Requirements:

  • A genuine passion for providing exceptional customer service and a friendly demeanor.
  • Excellent verbal communication skills to effectively interact with customers and team members.
  • Strong attention to detail to ensure accurate processing of shipping and printing requests.
  • Capability to handle multiple tasks simultaneously while maintaining a positive attitude.
  • Basic computer skills to navigate various software applications and process transactions.
  • Ability to lift and move packages, stand for extended periods, and perform tasks that involve moderate physical activity.

We offer a competitive compensation package including medical benefits, PTO, and opportunities for bonuses. If you are a motivated, customer-focused individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity to join our team at The UPS Store 7001 in Scottsdale, AZ.



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