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Salesforce Solutions Analyst
2 months ago
Position Overview:
Weekly Hours: 40
Role Overview:
At Apple, innovative ideas transform into exceptional products, services, and customer experiences rapidly. Your enthusiasm and commitment can lead to remarkable achievements.
Are you a strategic thinker with a knack for tactical execution? Do you enjoy resolving challenges and possess a deep curiosity about data analytics? Our World Wide Sales Business Process Re-engineering (BPR) team is dedicated to implementing strategies, programs, tools, and processes that empower the business to enhance sales, elevate customer experience, and innovate within one of the largest channel operations globally.
These solutions often involve new technical capabilities and/or the re-engineering of business processes to adapt to evolving sales strategies, expanding geographical coverage, and increasing complexity of sales initiatives.
As a WW Salesforce Business Analyst & Administrator, you will spearhead key initiatives that align with a comprehensive sales solution strategy.
Key Responsibilities:
Understand the strategic direction and evolving business needs through workshop facilitation and roadmap creation for future states. This will involve collaboration with global management teams and colleagues across various regions.
Be a visionary leader in proposing and developing solutions.
It is essential to think strategically, connecting the broader vision while being comfortable with the details of deliverables.
Propose innovative solutions that exceed the expectations of our business partners. You will explore opportunities to build scalable solutions by designing holistically, focusing on flexibility and maintainability.Collaborate with leadership teams to formulate business cases and budget for changes/projects.
Establish success criteria for your initiatives that are measurable and achievable within the scope of deliverables, followed by ongoing tracking against these criteria.
Adopt a standardized development lifecycle methodology for all projects, encompassing mobilization, prioritization, requirements gathering, use case documentation, design, business readiness, testing, and implementation.
Support essential business processes by promoting application, data integrity, governance, and compliance.Oversee the Salesforce application and serve as the expert in defining, designing, and configuring enhancements to the Salesforce platform that yield significant returns on investment by bridging the gap between standard Salesforce functionalities and business processes.
Design and implement reports, dashboards, and alerts that support business processes and provide valuable insights.Manage User Acceptance Testing with end users, including drafting scripts and securing user acceptance sign-offs.
Prepare the organization for change and adoption:
Actively engage in ongoing discussions and collaborations with Salesforce regarding Salesforce Sales Cloud, Experience Cloud, Einstein Analytics / Tableau CRM.
Minimum Qualifications:
Extensive expertise in Salesforce Platform functionality and best practices, including the ability to determine configuration, customization, and/or integrations with external systems. Experience in SDLC project management and analysis, including scoping/timeline management, documenting use cases, process flows/swim lane diagrams, requirements, user acceptance testing, change management, etc.
Experience working on multi-release projects following Agile methodology. A Bachelor’s degree or equivalent experience is required. One of the following certifications is mandatory: Certified Salesforce Platform App Builder, Certified Salesforce Sales Cloud Consultant, Certified Salesforce Advanced Administrator.
Preferred Qualifications:
One or more of the following certifications is advantageous: Certified Salesforce Application Architect, Certified System Architect, Certified Data Architect, or Certified Sharing and Visibility Architect. A solid understanding of Enterprise Channel and End Customer sales is highly preferred. Strong collaboration and relationship-building skills are essential.
Compensation & Benefits:
At Apple, base pay is one component of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role.
The base pay range for this role is between $139,200 and $209,900, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become shareholders through participation in Apple's discretionary employee stock programs.Apple employees are eligible for discretionary restricted stock unit awards and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan.
Additional Benefits:
Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and reimbursement for certain educational expenses related to advancing your career at Apple, including tuition.
Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation assistance. Learn more about Apple Benefits.Note:
Apple benefit, compensation, and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program. Apple is an equal opportunity employer committed to inclusion and diversity.
We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
Learn more about your EEO rights as an applicant.