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Branch Operations Coordinator

2 months ago

Lynnwood Washington, United States Quality Talent Group Full time

About Quality Talent Group

We are a leading provider of staffing solutions, dedicated to connecting talented individuals with top companies. Our team is passionate about helping professionals like you find meaningful work that aligns with their skills and interests.

About the Role

We are seeking a highly skilled Branch Operations Coordinator to join our team. As a key member of our operations team, you will play a critical role in ensuring the smooth day-to-day functioning of our branch operations.

Key Responsibilities

  • Customer Experience: Provide exceptional customer service by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers.
  • Operational Activities: Complete operational activities while minimizing risks under established policies.
  • Transaction Processing: Perform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization.
  • Branch Support: Support the Branch manager in operational tasks and scheduling.
  • Issue Resolution: Resolve issues related to daily operations of the teller line, under direction of regional banking management.
  • Customer Support: Support customers and employees in resolving or escalating concerns or complaints.
  • Guidance and Judgment: Receive guidance from managers and exercise judgment within defined policies and procedures.
  • Service Excellence: Provide excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions.
  • Financial Needs: Identify information and services to meet customers' financial needs.
  • Team Motivation: Motivate a diverse team to achieve full potential and meet established business objectives.

Requirements

  • Customer Service Experience: 2+ years of customer service and issue resolution experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
  • Desired Qualifications: Ability to provide strong customer service while listening, eliciting information, and comprehending customer issues; ability to educate and connect customers to technology and share the value of mobile banking options; ability to interact with integrity and professionalism with customers and employees; ability to identify potential fraud/risky accounts and take appropriate action to prevent loss; cash handling experience; well-organized, independent, and able to prioritize in a fast-paced environment; ability to exercise judgment, raise questions to management, and adhere to policy guidelines; relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting; knowledge and understanding of retail compliance controls, risk management, and loss prevention; motivate others to achieve full potential and meet established business objectives.

Job Expectations

  • Schedule: Ability to work a schedule that may include most Saturdays.
  • Eligibility: This position is not eligible for Visa sponsorship.