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Customer Experience Coordinator

2 months ago

Atlanta, Georgia, United States Richelieu Hardware Full time

**About Richelieu Hardware**

We are a leading distributor, importer, and manufacturer of specialty hardware and complementary products for various industries. Our extensive customer base includes cabinetmakers, furniture and kitchen manufacturers, residential and commercial woodworkers, kitchen and bath dealers, contractors, designers, architects, and renovation superstores.

**Our Mission**

We enable our customers to profitably grow their businesses through the design and creation of exceptional kitchens, closets, and storage spaces.

**Job Summary**

We are seeking a Customer Service Representative to provide exceptional customer service support to our organization. The successful candidate will be responsible for obtaining, analyzing, and verifying the accuracy of order information in a timely manner.

**Key Responsibilities**

• Answer phone calls from customers placing orders and provide sales quotes

• Work closely with outside sales representatives to ensure customer orders and quotes are accurate and fulfilled

• Assist customers in the showroom with questions and order placement

• Solicit new or complimentary sales for customers via phone and face-to-face in the showroom

• Research product solutions for customers to solve field-project issues

• Restock the showroom and perform cycle counts as required

**Requirements**

• 1-2 years of experience in a similar position preferred

• Building Materials industry experience a plus

• Developed customer service, problem-solving, and project management skills

• Team-oriented, shows initiative

• Strong sense of drive and creativity

• Proficient with Microsoft Office applications, including Excel, Word, Outlook, and Teams

• AS400 experience preferred but not mandatory

• High School graduate, some college courses preferred

• Ability to lift 50 lbs.

**Benefits**

• Competitive market-based hourly rate

• Group insurance program (medical, dental, vision, life, disability, etc.)

• Employee Stock Purchase Plan

• 401(K)

• Paid vacation

• Company discount program