Customer Experience Liaison
4 days ago
Job Summary
This role is responsible for providing exceptional customer service by promptly addressing customer inquiries, providing quotations, and entering orders in a timely and professional manner. The ideal candidate will have a strong understanding of customer relationships and be able to manage multiple tasks simultaneously.
Key Responsibilities
- Process and support customers' orders and inquiries related to their dedicated market
- Answer calls and handle email inquiries; providing courteous, timely, and effective customer service
- Inform customers of the status of their orders, advising them of any changes
- Comply with company attendance standards
- Coordinate effectively with transportation, planning, engineering, and sales
- Create cases in NetSuite for customer issue resolution and product design
- Basic understanding of processing EDI orders
- Working with customers to create return authorizations
Requirements
- 1+ years Customer Service in an office environment
- Experience working in manufacturing or logistics is preferred
- Excellent interpersonal and oral/written communication
- Comfortable user of Excel
- Detail-oriented, with the ability to multi-task
- Demonstrated ability to work calmly in a fast-paced team environment
- Willing to be adaptable & flexible in our ever-changing work environment
About CRH
CRH is a leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We offer a diverse and inclusive culture that values opportunity for growth, development, and internal promotion.
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