Customer Experience Coordinator

2 weeks ago


Atlanta, Georgia, United States WinShape Foundation Full time
Customer Experience Coordinator

Overview:

As a Customer Experience Coordinator at WinShape Foundation, you will play a vital role in providing exceptional support to our guests. This includes maintaining relationships with potential and future guests, as well as general office administration to ensure a second-mile service experience.

Key Responsibilities:

  • Provide world-class guest experience at each touchpoint
  • Respond to customer inquiries via phone, website, mail, and email
  • Offer excellent customer service, negotiation, and interpersonal skills
  • Approve guest registrations in Cvent and ensure information is updated and accurate
  • Coordinate sending of pre-event and post-event communication for all WinShape Marriage events
  • Perform other duties and tasks as assigned by Team Leader, Customer Experience Marriage

Requirements:

  • Bachelor's degree or equivalent experience
  • 1+ year of customer service experience
  • Outstanding interpersonal and communication skills
  • Intermediate level of proficiency in Microsoft Word, Excel, and Outlook
  • Ability to create solutions to complex problems
  • Process-driven and detail-oriented
  • Ability to travel between Rome, Georgia, and Atlanta, Georgia, regularly
  • Agrees with the WinShape Foundation Statement of Beliefs and is a self-professing Christ follower

Preferred Qualifications:

  • Experience working with Cvent and/or Asana
  • Experience speaking or working with individuals or couples walking through sensitive and often difficult issues


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