Customer Service Representative

3 days ago


Miami, Florida, United States Alcides Group Full time
Job Description

At Alcides Group, we're seeking a skilled Customer Service Representative to join our team. As a key member of our retail team, you will be responsible for providing exceptional customer service and contributing to the success of our sales goals.

Key Responsibilities:
  • Assist customers with purchases and help the team meet revenue targets.
  • Create and implement team strategies and goals in line with our long-term business plans and budgets.
  • Train new team members to ensure seamless onboarding and high-quality performance.
  • Stay up-to-date with market trends and adjust our strategies accordingly.
  • Collaborate with other departments to stay informed about company developments and projects.
  • Prepare presentations and reports for senior management to ensure they have the information needed to make informed decisions.
  • Effectively manage inventory and equipment to optimize performance and efficiency.
Requirements:
  • Demonstrated experience leading a successful team and driving results.
  • Exceptional written and verbal communication skills to effectively interact with customers and colleagues.
  • Excellent attention to detail to maintain accuracy and quality in all aspects of work.
  • Familiarity with Microsoft Office suite is preferred but not essential.
  • Able to commute within Miami daily and commit to full-time availability.
  • Must be at least 18 years old.
Salary Information:

We offer a competitive salary of $45,000 per year, commensurate with experience, to reflect the importance of this role in driving our sales growth and customer satisfaction.

Why Join Us?

As a Customer Service Representative at Alcides Group, you'll have the opportunity to develop your skills, work with a talented team, and contribute to our mission of delivering exceptional customer experiences.



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