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Customer Service Representative

2 months ago

Frisco, Colorado, United States Sherwin-Williams Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our retail team, you will be responsible for providing exceptional customer service, answering questions, and recommending products to meet our customers' needs.

Key Responsibilities
  • Provide outstanding customer service, ensuring high levels of satisfaction and loyalty
  • Assist customers in person and over the phone, determining their needs and presenting appropriate products and services
  • Build strong relationships with wholesale and retail customers, understanding their needs and preferences
  • Process sales transactions accurately and efficiently, adhering to company policies and procedures
  • Meet and exceed sales goals, maintaining a high level of productivity and efficiency
  • Stay up-to-date on product knowledge, features, and benefits, making recommendations to customers
  • Maintain a clean and organized store environment, adhering to visual standards and merchandising guidelines
  • Participate in visual merchandising and store displays, ensuring a visually appealing store environment
  • Assist with inventory management, receiving, and stocking products
  • Comply with company policies and procedures, adhering to safety and security protocols
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Minimum 1 year of retail sales or customer service experience; experience in paint or paint-related products a plus
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues
  • Ability to work a flexible schedule, including evenings and weekends
  • Valid driver's license and reliable transportation
About Us

Sherwin-Williams is a leading manufacturer of paints, coatings, and related products. We are committed to providing our customers with exceptional service, quality products, and a positive shopping experience. As a member of our team, you will have the opportunity to grow and develop your skills, working in a dynamic and fast-paced environment.

We are an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.