Patient Service Representative Lead
3 days ago
Job Summary:
We are seeking a highly skilled and experienced Patient Service Representative Lead to join our team. As a key member of our patient service team, you will be responsible for providing exceptional patient care and support, while also overseeing the daily operations of the clinic.
Key Responsibilities:
- Partner with clinic leadership to assist with oversight of the patient service team.
- Provide clerical/office support within a physician clinic, including reception, telephone, medical records, charge entry, referrals, and retrieval of medical information from internal and external systems and sources.
- Offer support by facilitating, communicating, and collaborating with both the healthcare team and the patient/family to identify and meet the physical, emotional and spiritual needs of the patient.
- Demonstrate personal accountability for relationship-based care, organizational mission, and core values.
Requirements:
- High School Diploma or GED required.
- 2 years' experience working in a healthcare setting, preferred experience in an outpatient clinic or physician office.
- Previous work history that demonstrates basic office and computer skills, filing, telephone answering, reception, basic knowledge of computer software i.e. Microsoft Word, E-mail, Excel, etc.
- Knowledge of medical terminology and medical insurance payers.
- Attention to detail.
- Critical thinking and problem solving.
- Desire to work with patient populations.
Benefits:
- Competitive hourly rate: $20.13 - $33.16 per hour.
- Generous benefits package, including medical, dental, vision, 401K with generous match, daycare FSA, tuition reimbursement, student loan forgiveness, and more.
Why Work with Us:
We value our employees and offer a supportive and collaborative work environment. Our team is dedicated to providing exceptional patient care and support, and we are committed to helping our employees grow and develop in their careers.
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