Spotted Lanternfly Call Center Agent
1 week ago
Penn State University invites applications for a Spotted Lanternfly Call Center Agent to join its response team. This is an exciting opportunity to make a difference in the fight against the invasive SLF species. As a key member of our team, you will play a critical role in providing exceptional customer service and support to external stakeholders.
Job DescriptionResponsibilities include maintaining the overall operation and professional image of the customer-focused call center, serving as first-line point of contact for external stakeholders, responding and referring customer questions and/or needs, and corresponding with a diverse customer base via various channels.
Requirements- Excellent verbal and written communication skills in English, with Spanish valued
- Strong interpersonal skills, with ability to build effective working relationships
- Able to work in a fast-paced environment, with a sense of urgency
- Ability to work as an active member of a team
As a Penn State University employee, you will enjoy a competitive salary of $50,000 - $60,000 per annum, depending on experience, plus a comprehensive benefits package that includes health, dental, and vision insurance, retirement savings plan, and paid time off.
Please note that employment with the University will require successful completion of background check(s) in accordance with University policies.
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Customer Support Agent
1 week ago
University Park, United States Penn State University Full timeJob DescriptionThe Customer Support Agent will serve as a first-line point of contact for external stakeholders interested in reporting Spotted Lanternfly sightings and seeking information. Responsibilities include maintaining a professional image of the customer-focused call center, responding to customer inquiries, and referring complex issues to other...
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SLF Call Center Agent
1 week ago
University Park, United States Penn State University Full timeAbout Our TeamPenn State University's College of Agricultural Sciences is seeking individuals with customer service experience to join our response to the SLF quarantine. As a member of our SLF call center agent team, you will serve as a first-line point of contact for external stakeholders and provide exceptional customer service. We are committed to...
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Penn State Call Center Agent
1 week ago
University Park, United States Penn State University Full timeAbout the Job:We're seeking a talented and detail-oriented Customer Service Representative to join our Spotted Lanternfly call center team at Penn State University. As a key member of our team, you will be responsible for delivering exceptional customer service to external stakeholders, responding to inquiries, and resolving complex issues. If you have a...
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Agricultural Sciences Support Specialist
1 week ago
University Park, United States Penn State University Full timeJob Overview:The Penn State University is seeking a highly skilled and dedicated individual to join its team as a Customer Service Representative for the Spotted Lanternfly (SLF) call center. This role involves providing exceptional customer service to external stakeholders, responding to queries, and referring complex issues to other departments when...
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Customer Service Representative Position
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University Park, United States Penn State University Full timePenn State University is seeking a Customer Service Representative to join its response team for the Spotted Lanternfly (SLF) quarantine. As a key member of this team, you will be responsible for providing exceptional customer service and support to external stakeholders, including those reporting SLF sightings and seeking information and resources.About the...
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Customer Service Representative
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University Park, United States Penn State University Full timeJob OverviewPenn State University is seeking a skilled Customer Service Representative to join our team. As a key member of our Spotted Lanternfly (SLF) response, you will be responsible for serving as a first-line point of contact for external stakeholders and providing exceptional customer service.Salary: $40,000 - $60,000 per yearAbout the JobWe are...
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