Inbound Contact Center Agent

1 day ago


Orange Park, Florida, United States MCI Careers Full time
About MCI Careers

MCI Careers helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance.

Job Description

We are looking for a highly motivated and customer-focused Inbound Customer Service Agent to join our team. As a key member of our contact center, you will be responsible for handling inbound customer inquiries, resolving issues, and providing excellent customer service.

This is an entry-level, on-site position located at our Orange Park ValorVIP office. While prior contact center experience is not required, candidates with experience in customer service, tech support, inside sales, or back-office support are preferred.

Key Responsibilities
  • Handle Inbound Calls: Respond to customer inquiries, resolve issues, and provide product information.
  • Resolve Customer Issues: Troubleshoot problems, escalate complex issues, and ensure customer satisfaction.
  • Meet Performance Metrics: Achieve high levels of first call resolution, handle calls efficiently, and maintain a positive attitude.
Requirements
  • High School Diploma: Required.
  • Excellent Communication Skills: Strong verbal and written communication skills, with the ability to interact effectively with customers and colleagues.
  • Reliability: Ability to maintain regular attendance, punctuality, and meet deadlines.
Benefits

We offer a comprehensive benefits package, including medical, dental, and vision coverage, paid time off, regular raises, advancement opportunities, and a fun, engaging work environment.



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