Inbound Contact Center Agent
1 day ago
MCI Careers helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance.
Job DescriptionWe are looking for a highly motivated and customer-focused Inbound Customer Service Agent to join our team. As a key member of our contact center, you will be responsible for handling inbound customer inquiries, resolving issues, and providing excellent customer service.
This is an entry-level, on-site position located at our Orange Park ValorVIP office. While prior contact center experience is not required, candidates with experience in customer service, tech support, inside sales, or back-office support are preferred.
Key Responsibilities- Handle Inbound Calls: Respond to customer inquiries, resolve issues, and provide product information.
- Resolve Customer Issues: Troubleshoot problems, escalate complex issues, and ensure customer satisfaction.
- Meet Performance Metrics: Achieve high levels of first call resolution, handle calls efficiently, and maintain a positive attitude.
- High School Diploma: Required.
- Excellent Communication Skills: Strong verbal and written communication skills, with the ability to interact effectively with customers and colleagues.
- Reliability: Ability to maintain regular attendance, punctuality, and meet deadlines.
We offer a comprehensive benefits package, including medical, dental, and vision coverage, paid time off, regular raises, advancement opportunities, and a fun, engaging work environment.
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Inbound Call Center Agent
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Contact Center Professional
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Inbound Customer Service Agent
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Inbound Call Center Specialist
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Inbound Call Center Specialist
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Orange Park, Florida, United States MCI Military Recruitment Full timeMCI Military Recruitment offers a rewarding career opportunity for Blended Call Center Representatives who share our commitment to excellence and customer satisfaction. This role involves handling inbound and outbound calls, providing exceptional customer service, and meeting sales targets.Job DetailsThis is an entry-level position with competitive...
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