Client Services Representative

1 week ago


Boca Raton, Florida, United States Banfield Full time

Job Summary

We are seeking a highly skilled Client Service Coordinator to join our team at Banfield Pet Hospital. As a key member of our hospital staff, you will be responsible for ensuring the smooth flow of clients and pets through our facility, maximizing productivity, and providing exceptional client service.

About the Role

This is a full-time position that requires a high level of organizational skills, excellent communication abilities, and a strong attention to detail. You will work closely with our veterinary medical team to ensure seamless client interactions, coordinate care, and maintain accurate records.

Key Responsibilities

  • Act as a liaison between clients, veterinarians, and support staff to facilitate efficient communication and maximize productivity
  • Provide exceptional customer service, responding promptly to client inquiries and resolving issues in a professional manner
  • Maintain accurate records, including client information, pet history, and treatment plans
  • Assist with administrative tasks, such as scheduling appointments, handling payments, and maintaining inventory
  • Collaborate with colleagues to achieve shared goals and objectives

Requirements

  • High school diploma or equivalent required; medical background preferred
  • One year of related experience, preferably in customer service or a veterinary setting
  • Excellent communication and interpersonal skills
  • Strong organizational and problem-solving abilities
  • Ability to multitask and prioritize responsibilities in a fast-paced environment

Salary Estimate

$40,000 - $55,000 per year, based on experience and qualifications.

Banfield Pet Hospital

We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.



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