Customer Service Representative
6 days ago
We are seeking a highly skilled Customer Service Representative to join our team in Florida. As a key member of our Customer Experience Department, you will be responsible for delivering exceptional customer service via phone, email, and text.
Responsibilities- Respond to customer inquiries regarding billing, delivery status, account information, and subscription details.
- Resolve customer issues with empathy and provide timely, accurate responses.
- Document customer interactions in our contact management system and CRM to improve the customer experience.
- Collaborate with colleagues to share information and best practices.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong problem-solving and conflict resolution skills.
- Proficiency in using CRM software and other customer service tools.
- Resilience and adaptability in a fast-paced environment.
- $60,000 - $80,000 per year (estimated salary based on location and experience).
- Market-competitive hourly compensation.
- Equity packages.
- Comprehensive healthcare, dental, and vision coverage.
- 401k plan with company match.
- 12 weeks of paid parental leave.
- Pup-friendly office environment.
The Farmer's Dog is a pioneering pet food company dedicated to providing healthy, human-grade food for dogs. We're passionate about disrupting the traditional pet food industry and improving the lives of pets and their owners.
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Customer Service Representative
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Customer Service Representative
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