Customer Service Representative

6 days ago


Boca Raton, Florida, United States The Farmer's Dog Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our team in Florida. As a key member of our Customer Experience Department, you will be responsible for delivering exceptional customer service via phone, email, and text.

Responsibilities
  • Respond to customer inquiries regarding billing, delivery status, account information, and subscription details.
  • Resolve customer issues with empathy and provide timely, accurate responses.
  • Document customer interactions in our contact management system and CRM to improve the customer experience.
  • Collaborate with colleagues to share information and best practices.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and conflict resolution skills.
  • Proficiency in using CRM software and other customer service tools.
  • Resilience and adaptability in a fast-paced environment.
Benefits
  • $60,000 - $80,000 per year (estimated salary based on location and experience).
  • Market-competitive hourly compensation.
  • Equity packages.
  • Comprehensive healthcare, dental, and vision coverage.
  • 401k plan with company match.
  • 12 weeks of paid parental leave.
  • Pup-friendly office environment.
About Us

The Farmer's Dog is a pioneering pet food company dedicated to providing healthy, human-grade food for dogs. We're passionate about disrupting the traditional pet food industry and improving the lives of pets and their owners.



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