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Family Support Specialist
2 months ago
Position Summary:
The Family Support Specialist is responsible for effectively executing all core responsibilities associated with this role. This is an at-will employment opportunity, and reasonable accommodations may be provided to assist individuals with disabilities in fulfilling essential functions.
Key Responsibilities:
- Collaborate as part of the family partnership team, advocating for the mission, vision, values, and philosophy of SJB Child Development Centers.
- Interpret and communicate relevant regulations and standards, including Title 5, Title 22, and Head Start guidelines.
- Facilitate timely enrollment processes utilizing the waiting list system.
- Assess family eligibility for childcare programs in accordance with Title 5 Regulations and Head Start Performance Standards.
- Maintain accurate eligibility and enrollment records through both digital and manual systems, ensuring compliance with state and federal regulations.
- Review monthly attendance reports, input data into the database, and communicate attendance-related information to families and staff as necessary.
- Participate in meetings as directed by the Family Services Manager.
- Provide continuous support to families throughout their engagement.
- Work closely with Site Supervisors to identify and address enrollment vacancies.
- Assist families and staff with certification and re-certification issues to ensure ongoing eligibility.
- Generate and distribute reports related to eligibility and enrollment, including class lists and other necessary documentation.
- Create and maintain comprehensive family and child files, ensuring all relevant documents are promptly filed and conversations are logged accurately.
- Engage in recruitment activities, health fairs, and community outreach events as requested.
- Prepare timely correspondence regarding ongoing eligibility matters.
- Conduct home visits biannually for each family in collaboration with center staff.
- Monitor and track compliance with family service requirements as per Title 5, Title 22, and Head Start Performance Standards.
- Collaborate with staff and community organizations to meet the needs of families and children enrolled at SJB Child Development Centers.
- Make appropriate referrals to community agencies for families and ensure follow-up.
- Oversee education files to guarantee adherence to Title 5, Title 22, and Head Start Performance Standards.
- Evaluate family needs and assist in establishing both short-term and long-term goals in areas such as housing, health, public assistance, nutrition, and parenting.
- Facilitate parent workshops as needed.
- Perform data entry tasks.
- Complete other assigned duties as required.
Qualifications:
Within 18 months of hire, candidates must possess at least a credential or certification in social work, human services, family services, counseling, or a related field.
Required Skills and Experience:
- Relevant experience in a similar role.
- Bilingual candidates are preferred.
- Exceptional interpersonal and customer service abilities.
- Self-driven with the capability to work independently and collaboratively.
- Strong organizational skills, attention to detail, analytical mindset, and ability to manage multiple tasks.
- Proficient written and verbal communication skills to engage with diverse populations.
- Typing speed of at least 45 words per minute.
- Ability to maintain organized records.
- Proficient in operating standard office equipment and software.
- Flexibility to work varied schedules as needed.
- Ability to interact effectively with a diverse group of individuals, including parents, staff, volunteers, and visitors.
- Commitment to maintaining confidentiality.
- Demonstrated skills in accurately gathering, evaluating, and verifying information for eligibility determinations.
- Understanding of State and Federal regulations and guidelines.
- Possession of a valid California driver’s license and meeting insurance requirements for personal vehicles.
- Successful completion of a criminal background check prior to employment.
- Current physical and TB screening results prior to employment.
Knowledge Requirements:
- Effective public contact skills and telephone etiquette.
- Familiarity with office procedures and practices, including standard office equipment and software applications.
- Basic principles and practices of record-keeping.
- Proficient use of English, including grammar, spelling, and punctuation.
- Understanding of the goals and functions of the Head Start Program and related regulations.
- Ability to establish, prepare, and maintain systematic records and reports related to assigned functions.
- Capability to follow oral and written instructions of varying complexity.
