Guest Services Representative
3 weeks ago
About Us
Crescent Services is a dynamic and growing company, committed to providing exceptional guest experiences and driving business results. Our team is passionate about delivering outstanding service and creating memorable moments for our guests.
Salary: $50,000 - $65,000 per year
Job Description
We are seeking a highly motivated Guest Services Agent to join our team. As a Guest Services Agent, you will be responsible for providing exceptional guest service, responding to guest inquiries and resolving issues, and promoting the hotel and its amenities.
- Provide warm and welcoming service to guests, making them feel at home.
- Process guest registrations and check-outs efficiently and accurately.
- Upsell hotel services and amenities to increase revenue and enhance the guest experience.
- Resolve guest complaints and concerns in a timely and professional manner.
Required Skills and Qualifications
To succeed as a Guest Services Agent, you will need excellent communication and interpersonal skills, a positive attitude, and the ability to work in a fast-paced environment. You should have a high school diploma or equivalent and prior experience in hospitality or customer service.
Benefits
Crescent Services offers a competitive salary range of $50,000 - $65,000 per year, plus comprehensive benefits and opportunities for career advancement.
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