Product Support Engineer

4 weeks ago


Alpharetta, United States LG Electronics Full time
Product Support Engineer - Split Systems

LG Electronics is seeking a highly skilled Product Support Engineer - Split Systems to join our dynamic team in Alpharetta, GA. As a key member of the LGEUS CAC Controls Product Support Engineering Team, you will provide elevated pre & post sales engineering support to LG staff and customers on proper application of LG Residential & Commercial Split System products.

Key Responsibilities:

  • Provide technical product applications support
  • Work with LG sales and Rep/Distributor sales on specific projects that present unique or challenging application designs that employ the use of LG products
  • Assist in the creation and maintenance of application presentations, documents & tools used by LG staff & customers, handled by the Product Support Engineering team
  • Work as Subject Matter Expert (SME) to review data provided by R&D in New Product Introductions (NPIs), develop technical content details, and review all related materials in the material development process prior to its release to Tech Writers, Marketing and Operation teams
  • Conduct application training and seminars for LG staff & customers on new and existing LG products when necessary
  • Work with LG sales team to identify opportunities to develop strategies and application knowledge that promote sales
  • Provide support to other teams in creation and review of catalogs, brochures, submittals, guide specifications, engineering manuals, presentations, etc.
  • Support marketing events to promote LG products as a viable and preferred manufacturer in the marketplace
  • Assist with tracking industry direction and developments in ASHRAE, AHRI, DOE, EPA and other standards, and develop strategies for application of products/systems accordingly
  • Work with Platform Management to support product development requirements for existing & new products
  • Assist with business case creation of new product based on market needs and customer feedback

Requirements:

  • Bachelor of Science in ME, EE or equivalent
  • 3-5 years experience in HVAC design or applied commercial heating & air conditioning industry
  • Experience in the following would be a plus: technical product applications support, successful history of interaction with factory R&D teams

LG Electronics is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary range of $90,000-$120,000 USD and a comprehensive benefits package.



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