Product Support Engineer
7 hours ago
LG Electronics is seeking a highly skilled Product Support Engineer - Split Systems to join our dynamic team in Alpharetta, GA. As a key member of the LGEUS CAC Controls Product Support Engineering Team, you will provide elevated pre & post sales engineering support to LG staff and customers on proper application of LG Residential & Commercial Split System products.
Key Responsibilities:
- Provide technical product applications support
- Work with LG sales and Rep/Distributor sales on specific projects that present unique or challenging application designs that employ the use of LG products
- Assist in the creation and maintenance of application presentations, documents & tools used by LG staff & customers, handled by the Product Support Engineering team
- Work as Subject Matter Expert (SME) to review data provided by R&D in New Product Introductions (NPIs), develop technical content details, and review all related materials in the material development process prior to its release to Tech Writers, Marketing and Operation teams
- Conduct application training and seminars for LG staff & customers on new and existing LG products when necessary
- Work with LG sales team to identify opportunities to develop strategies and application knowledge that promote sales
- Provide support to other teams in creation and review of catalogs, brochures, submittals, guide specifications, engineering manuals, presentations, etc.
- Support marketing events to promote LG products as a viable and preferred manufacturer in the marketplace
- Assist with tracking industry direction and developments in ASHRAE, AHRI, DOE, EPA and other standards, and develop strategies for application of products/systems accordingly
- Work with Platform Management to support product development requirements for existing & new products
- Assist with business case creation of new product based on market needs and customer feedback
Requirements:
- Bachelor of Science in ME, EE or equivalent
- 3-5 years experience in HVAC design or applied commercial heating & air conditioning industry
- Experience in the following would be a plus: technical product applications support, successful history of interaction with factory R&D teams
LG Electronics is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary range of $90,000-$120,000 USD and a comprehensive benefits package.
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