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Product Support Engineer

1 month ago

Alpharetta, United States LG Electronics Full time
Step into the Innovative World of LG Electronics

LG Electronics is a global leader in technology, dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good,' embodies our commitment to ensuring a happier life for all.

We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance & Air Solution, Home Entertainment, Vehicle Components Solutions, and Business Solutions.

Our management philosophy, 'Jeong-do Management,' embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management,' these values shape our corporate culture, fostering creativity, diversity, and integrity.

At LG, we believe in the power of collective wisdom through an inclusive work environment. We strive to make Life Good for Everyone.

The Opportunity

We are currently seeking a Controls Product Support Engineer to join our dynamic team in Alpharetta, GA as part of the LGEUS CAC Controls Product Support Engineering Team.

You will contribute to control solution initiatives to drive growth and application of LG's expanding line of residential, VRF, and commercial air conditioning equipment in the US market.

You'll be working with a dedicated team of engineers and our OEM partners and factory R&D members to develop controls and controls solutions that meet our customers' needs, simplify applications, and differentiate our HVAC offerings from the competition.

Key Responsibilities
  • Support proper product application to field projects through creating product applications materials, providing product/applications training to sales and reps, and working with sales and reps on specific applications challenges.
  • Analyze, build, and maintain Controls training materials.
  • Define product/feature requirements and effectively communicate with the factory through product/feature development process.
Qualifications
  • Bachelor of Science in ME, EE, or equivalent required.
  • Electrical or Mechanical Product Management Experience.
  • 2+ yrs experience in US applied commercial air conditioning industry including experience in technical product applications support required.
  • 4+ yrs working as an Engineer.
  • Hands-on experience with Hardware and Software testing.
  • Highly Analytical.
  • Presentation of data for technical analysis.
  • PM Certification a plus.
  • Comfortable presenting to and engaging with a technical audience including engineers, consultants, and owners.
  • Adaptable to the management style and process methods of foreign colleagues to achieve common goals.
What We Offer
  • A crafted employee experience designed to foster professional growth, a focus on health & well-being, and an internal community that will set you up for success.
  • A dynamic team environment that encourages collaboration and innovation.
  • Opportunities for professional growth and development.