Lead Support Engineer

2 weeks ago

Alpharetta, United States Tech Mahindra Full time
Job Title: Lead Support Engineer

We are seeking a highly skilled and experienced Lead Support Engineer to join our team at Tech Mahindra. As a key member of our support team, you will be responsible for providing technical support and guidance to our clients and internal teams.

Key Responsibilities:
  • Client business and process requirements analysis and documentation
  • WMS Systems configuration to enable Automation and drive the team when required
  • Functional responsibility for integration into host and other business and control systems onsite
  • Functional and configuration responsibility for setting up and connecting to warehouse devices (scanners, printers, sorters, etc.)
  • Go-live preparation, go-live and post go-live hyper care
  • Work closely with key business partners during the entire lifecycle of the project
  • Provide functional support and troubleshooting for production issues during and after implementation
  • Support testing activities during client engagements, including test setup, use case refinement, execution and troubleshooting
Requirements:
  • Exp with PL/SQL and Querying skills
  • Exp with WMS Softeon
  • Exp with Softeon Configuration experience and Automation experience integrating with Locus, Addverb and Geekplus
  • Exp with WMS product knowledge and hands-on WMS Implementation experience
  • Outstanding Warehouse Management domain knowledge of all processes, systems, and devices
  • A team player with excellent communication skills, both written, verbal and presentation
  • A driven and resilient individual with exceptional abilities to learn fast, solve problems and take ownership

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability.

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