Customer Service Representative

2 days ago


Torrington, Connecticut, United States Michaels Stores Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service and Replenishment Specialist. As a key member of our store team, you will be responsible for delivering exceptional customer service, maintaining a well-organized store environment, and ensuring a seamless shopping experience for our customers.

Key Responsibilities
  • Provide friendly and attentive customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Maintain a clean and organized store environment, including merchandise recovery and maintenance, to ensure a positive shopping experience for customers.
  • Assist customers with finding products, answering questions, and providing solutions to meet their needs.
  • Process transactions accurately and efficiently, handling cash and credit transactions, and maintaining a high level of cash handling accuracy.
  • Participate in visual merchandising and store displays to create an engaging and inviting shopping environment.
  • Collaborate with other team members to achieve sales goals and meet customer needs.
  • Stay up-to-date on product knowledge, promotions, and company initiatives to provide informed and enthusiastic service to customers.
Requirements
  • High school diploma or equivalent required.
  • Previous retail or customer service experience preferred.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Excellent communication and interpersonal skills.
  • Ability to lift up to 50 pounds and stand for long periods of time.
What We Offer

As a Customer Service and Replenishment Specialist at Michaels, you will have the opportunity to work in a dynamic and creative environment, surrounded by a team of passionate and dedicated individuals. We offer competitive pay, opportunities for advancement, and a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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