Customer Success Manager

6 days ago


Wilson, North Carolina, United States UFP Industries Full time
About the Role

At UFP Industries, we are seeking a highly motivated and results-driven individual to join our sales team as a Field Specialist. This role is a critical part of our business, and we are looking for someone who is passionate about building relationships with customers and driving sales growth.

Key Responsibilities
  • Develop and maintain customer contacts within an assigned territory or area of responsibility.
  • Run Product Knowledge (PK) events with stores and contractors at retail locations and in the field.
  • Work with stores and contractors to generate needed project material lists.
  • Field product technical calls from stores and contractors.
  • Pass leads to Account Managers and assist in the sales process when needed.
  • Generate new leads by introducing and promoting new products and services.
  • Generate new leads through the store Special Orders program.
  • Visit contractors and stores in accordance with proposal schedule.
  • Prepare various reports and correspondence as required.
Requirements
  • Proficiency in the use of the English language in reading, writing, and speaking.
  • Ability to successfully interact with all organizational levels and the public.
  • Demonstrated proficiency to manage multiple tasks, to set priorities, and to meet deadlines.
  • Demonstrate proficiency in general telephone and office etiquette.
Compensation and Benefits

We offer a competitive compensation package, including:

  • $65,000 - $75,000 annually, dependent on experience.
  • Medical insurance.
  • Health savings account with company contribution.
  • Dental insurance.
  • Vision insurance.
  • Basic and voluntary life insurance.
  • Disability insurance.
  • 401(k) plan with company match.
  • Paid vacation and holidays.
  • Stock purchase program with employee discount.
  • Educational reimbursement.
  • Wellness programs and challenges.
  • Other supplemental benefits.


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