Customer Service Representative

4 days ago


Wilson, North Carolina, United States FYZICAL Therapy and Balance Centers Full time
Job Description

FYZICAL Therapy and Balance Centers is seeking a highly skilled and compassionate Customer Service Representative to join our team. As a key member of our staff, you will play a vital role in providing exceptional patient experiences and ensuring the smooth operation of our facilities.

Key Responsibilities:
  • Patient Scheduling: Coordinate patient appointments, manage schedules, and ensure timely communication with patients and physicians.
  • Administrative Support: Provide administrative assistance to the office manager and clinicians, including data entry, mail distribution, and benefits paperwork.
  • Communication: Serve as a liaison between patients, physicians, and staff, responding to inquiries and resolving issues in a professional and courteous manner.
  • Insurance and Billing: Verify insurance coverage, track visits, and collect copayments, ensuring accurate and timely billing.
  • Office Operations: Maintain a clean and organized workspace, manage supplies, and perform other administrative tasks as needed.
Requirements:
  • Education: High school diploma or equivalent required.
  • Experience: 3 years of experience in a customer service or administrative role, with a focus on scheduling and benefit verification.
  • Skills: Excellent communication and multitasking skills, with a strong attention to detail and a positive attitude.
  • Certifications/Licenses: Valid driver's license and reliable transportation required.


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