DAS Network Operations Specialist
21 hours ago
Communication Technology Services (CTS) is a leading provider of enterprise cellular networks in the U.S., specializing in the design, installation, and support of Distributed Antenna System (DAS), Small Cell, and 4G/5G Private Wireless Networks for Enterprise.
Job Summary:We are seeking a highly skilled NOC Technician II to join our team in the Arizona region. The successful candidate will be responsible for monitoring and maintaining wireless systems nationwide, providing level one and two troubleshooting, and creating, monitoring, and closing trouble tickets for alarms.
Key Responsibilities:- Monitor all supported wireless infrastructure and provide level one and two troubleshooting
- Create, monitor, and close trouble tickets for alarms, including all documentation of troubleshooting steps, analysis findings, and executed resolution steps
- Maintain contractual SLAs for timely resolution by local personnel
- Provide trend analysis on alarms
- Support local technicians remotely with troubleshooting capabilities
- Program new equipment into the monitoring system
- Update and maintain NOC site, as well as ACE and NET sites
- Be familiar with all CTS supported DAS equipment OEMs
- Assist with programming and maintaining firewall and demark points for system monitoring
- Assist in support and maintenance of CTS personnel certification tracking
- Create and maintain standard operating procedures for CTS
- Mentor regional techs in proper use of ticketing tools, driving incident resolution
- Process and assist with RMA of equipment
- Track spare equipment by location company-wide
- Assist with tracking and calibration of tools
- Ability to travel when required (~15%)
- Excellent attention to detail and a strong sense of the priority of fully completing projects
- Distributed Antenna System (DAS) experience
- Strong verbal and written communication capabilities, as well as a desire to mentor and teach field technicians in the application of troubleshooting and repairing systems
- Office and field experience in case-by-case resolution of network and/or system issues
- Excellent computer skills and full working knowledge of Windows, Microsoft Office, Visio, and iBwave platforms
- Experience: 2+ years' experience in systems/network monitoring/analysis, as well as a working knowledge of CTS Operations Standards and Fiber/Passive DAS and WLAN systems
- Education: Should have A+, Security+, Network+/Server+, or equivalent or higher accredited certifications/degree
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