Intake and Certification Specialist
4 weeks ago
The Intake and Certification Specialist is a vital support position that assists veterans' families in seeking assistance from our organization. This role provides initial information on program services to applicants and performs intake procedures to determine eligibility. The specialist must also maintain confidentiality of documents and ensure the secure processing of information.
Key Responsibilities:
- Prepare and submit support service requests as needed.
- Communicate effectively with applicants, clients, staff members, and outside agencies.
- Review enrollment and support service documents for eligibility and compliance.
- Refer ineligible applicants to other programs or community agencies.
- Maintain client confidentiality and operate the intake office area efficiently.
Requirements and Qualifications:
- High school graduate or equivalent, with some college hours preferred.
- At least 2 years of experience in a responsible office position, with computer knowledge of software programs.
- Access to reliable transportation and a valid Texas driver's license.
- Ability to pass a drug test and background check.
Work Environment:
The Intake and Certification Specialist will conduct office work, meet with clients and team members, and travel offsite as needed. The employee must be able to handle and de-escalate situations that may arise while at work.
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Senior Client Intake Coordinator
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Product Safety Certification Specialist
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CareIQ Intake Specialist I
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Employment Specialist
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