Vehicle Service Customer Advisor

1 week ago

Woodside, New York, United States Paragon Acura Full time
Job Overview

As a Customer Service Representative, you will play a vital role in our organization. If you consider customer service to be an art form, characterized by effective communication, charm, and comprehensive product understanding, we would love to connect with you. This position is perfect for individuals who possess a cheerful and optimistic demeanor, coupled with a desire to link clients with the right solutions.

The Customer Service Representative leverages exceptional interpersonal skills, a professional phone demeanor, and a positive attitude to assist clients with their questions and help them schedule necessary vehicle maintenance appointments.


Key Responsibilities:

- Manage a high volume of inbound calls and moderate outbound calls, ensuring an increase in customer satisfaction with every interaction.

- Navigate digital platforms to streamline business operations.

- Communicate effectively with colleagues and across various departments to relay information accurately.


Job Requirements:
Qualifications:
  • Prior experience in telemarketing or customer service, particularly in the automotive sector, is preferred.
  • Ability to maintain a professional, enthusiastic, and friendly demeanor during initial client interactions.
  • Excellent verbal and written communication skills, with the ability to engage in dialogue with management and convey information efficiently.
  • Highly organized and self-motivated, capable of working both independently and as part of a team in a fast-paced environment, where time management and prioritization are crucial.
  • Proficient in general computer skills and data entry, with a preference for familiarity with Google Sheets or Microsoft Excel.

What We Provide:
  • A comprehensive benefits package, including Medical, Dental, 401(k), Vision, and more.
  • Access to industry-leading products.
  • Continuous training opportunities across the company.
  • Potential for career advancement.
  • A strong reputation within the Paragon community.
  • A professional, enthusiastic, and supportive work environment. When you join our team, you will receive thorough training, competitive pay, and excellent benefits. In summary, you will experience the best that a career in the automotive industry can offer.

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