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Relationship Banker 2
2 months ago
The Banking Center Relationship Banker 2 role is a key position within Webster Bank, responsible for providing exceptional customer service and sales support to Banking Center customers. This role is a critical component of our team's success, and we are seeking a highly motivated and customer-focused individual to join our team.
Key Responsibilities- Customer Service: Respond to customers' needs in a timely and accurate manner, capitalizing on resources and tools available.
- Financial Product and Service Offerings: Evaluate customers' needs and offer appropriate financial products and services through needs-based conversations to build and deepen relationships.
- Routine Transactions: Perform routine teller transactions such as deposits, withdrawals, check cashing, loan payments, and other transactions as needed.
- Segmentation Strategy: Support segmentation strategy by implementing sales, retention, and other bank initiatives to execute Banking Center growth and profitability objectives.
- Goal Achievement: Expected to achieve/exceed both individual and team goals in sales, service, and operations.
- Compliance: Maintain compliance with Federal and State regulations as well as bank policies and procedures. Meet/exceed branch audits and operations evaluation requirements.
- Supervision and Coaching: Assist with supervision of banking center colleagues, offering coaching support to fellow bankers. Act as a role model and help onboard new bankers.
- Education: High school diploma/GED required; Associate's or Bachelor's degree preferred.
- Experience: 2-4 years customer sales/service experience with 1-2 years supervisory preferred. Demonstrated success in leading, coaching, and motivating.
- Knowledge and Skills: Working knowledge of all products and services. Keeps current with all systems used for branch transaction processing. Demonstrates strong customer service skills and the ability to support teamwork, creating a positive working environment.
- Schedule and Travel: Ability to work a flexible and/or rotating schedule. May be required to work Saturdays, Sundays, and extended hours. Travel may be required to alternate Banking Centers.
The estimated salary range for this position is $21.50 to $26.00 USD an hour. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.
Webster Bank is an equal opportunity employer and welcomes applications from diverse candidates. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
