BDC Customer Care Specialist

1 week ago

Woodside, New York, United States Paragon Acura Full time
Job Overview

Position: Customer Service Representative

If you consider Customer Service to be an art form, characterized by charm, effective communication, and comprehensive product knowledge, we would love to connect with you. This role is perfect for individuals who possess a cheerful and positive demeanor, along with a genuine enthusiasm for linking clients to the right solutions.

The Customer Service Representative leverages their exceptional interpersonal skills, professional phone etiquette, and upbeat attitude to assist clients with their inquiries and help them schedule appointments for vehicle maintenance.


Key Responsibilities:

- Manage a high volume of inbound calls and moderate outbound calls, striving to enhance customer satisfaction with every interaction.

- Navigate digital platforms to streamline business operations.

- Communicate effectively and relay information to colleagues across various departments.


Qualifications:
  • Experience in telemarketing or customer service, particularly in the automotive or business development sectors, is preferred.
  • Ability to maintain a professional, enthusiastic, and friendly demeanor during initial client interactions.
  • Excellent verbal and written communication skills, with the capability to engage with management and convey information clearly.
  • Highly organized and self-motivated, able to work both collaboratively and independently in a fast-paced environment where time management and prioritization are crucial.
  • Proficient in general computer skills and data entry, with a preference for familiarity with Google Sheets or Microsoft Excel.

What We Provide:
  • A comprehensive benefits package including Medical, Dental, 401(k), Vision, and more.
  • Access to industry-leading products.
  • Continuous training opportunities across the company.
  • Opportunities for professional growth.
  • A strong reputation within the industry.
  • A professional, enthusiastic, and supportive work environment. Joining our team means you will receive thorough training, competitive pay, and excellent benefits. In summary, you will experience the best that a career in the automotive sector can offer.

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