Account Manager

6 days ago


Inver Grove Heights, Minnesota, United States Sysco Full time
Job Summary

The Sales Consultant – Virtual Sales is a key role within Sysco, responsible for promoting the company's products and services through building relationships with new and existing customers via virtual mediums. This sales position utilizes consultative selling techniques to maintain and grow sales of amenities, textiles, room accessories, paper, janitorial supplies, cleaning and FF&E products to hotels, motels, management groups, and other markets for an assigned territory.

Key Responsibilities
  • Identify and pursue new sales opportunities within prospective and existing accounts, making virtual sales calls and presentations to develop and maintain a solid customer relationship and increase sales volume and category penetration.
  • Utilize consultative selling techniques, product knowledge, ROI, analytical research tools, and sales training resources to effectively target new prospects and market growth opportunities.
  • Maintain, build, and expand customer relationships via video conference, telephone, email, or other electronic means.
  • Continuously monitor assigned accounts and take corrective action, as needed, to maintain and improve the overall customer experience.
  • Regularly consult with assigned accounts on new products and services, company changes, holiday schedules, product pricing or information changes, and new opportunities.
  • Notify management immediately if an existing account is in jeopardy of discontinuing service or issues remain unresolved, regardless of attempts to correct the situation.
  • Work with Accounts Receivable to ensure customers pay invoices within agreed-upon terms.
  • Interact and communicate with various internal departments to provide vital information necessary for servicing the customer, including advance notification to Merchandising of changes, increased or decreased product movement, new business, changes in proprietary product, or other related information.
  • Assist in the setup of new accounts, including Customer Account Application (CAA), customer order guides, pricing, order schedules, files, etc., and coordinate with other departments as appropriate to meet or exceed customer expectations.
  • Accurately forecast sales results and trends for a specific territory, group of accounts, etc.
Requirements
  • Bachelor's degree in Sales, Marketing, or Business preferred.
  • 1-3 years of sales experience with a proven record of sales success and history of accomplishments.
  • Experience in the hospitality or distributed supplies industry preferred.
  • Experience in relationship sales, managing new and existing customer opportunities, and up-selling preferred.
Skills and Abilities
  • Excellent communication (verbal and written), interpersonal, and professional interaction skills necessary to perform at a high degree of proficiency.
  • Pleasant and professional telephone presence.
  • Excellent organizational and project management skills, including the ability to plan, prioritize, and execute multiple initiatives autonomously and shift priorities as necessary.
  • Strong presentation, negotiation, and closing skills.
  • Ability to think creatively and become solution-driven.
  • Active listening skills to understand and interpret solution-driven selling.
  • Aptitude for processing information and incorporating feedback for interactive business conversation.
  • Capacity to convey ideas effectively and sell a variety of products.
  • Professional demeanor, vibrant personality, and the ability to instill trust with people.
  • Goal-oriented and driven self-starter who can work independently within a team environment and strive to be the best.
  • Familiarization with customer service activities, interdepartmental communications, and general finance concepts is required.
  • Understanding of Sysco's key business metrics and systems preferred.
  • Respond promptly to customer needs. Solicit customer feedback to improve service. Respond promptly to requests for service and assistance as needed.
  • Identify and resolve problems in a timely manner. Gather and analyze information skillfully. Develop alternative solutions.
  • Display willingness to make decisions. Exhibit sound and accurate judgment. Make timely decisions.
  • Approach others in a tactful manner. React well under pressure. Accept responsibility for own actions. Follow through on commitments.
  • Dependable and ensure work responsibilities and customer requirements are covered when absent. Arrive at meetings and appointments timely.
  • Computer literacy, including familiarity with handling and maintaining a customer database and skills that include Microsoft Office 365 (Word, Excel, PowerPoint, Teams, and Outlook), video conferencing, and internet navigation.
  • Familiarity with analytical software tools and CRM systems a plus.
Physical Demands and Work Environment
  • While performing the duties of this job, the employee is regularly required to sit, stand, walk, and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear.
  • The employee is frequently required to sit and reach with hands and arms.
  • The employee must occasionally lift and/or move up to 20 pounds.
  • Noise level typically moderate.
  • This position will primarily work from a remote home-based office as determined by leadership.
  • This position must have enough internet capabilities to ensure timely and effective over-the-internet communications.
  • This position must have a dedicated workspace free of any distractions and the ability to participate in internal/external customer conference/virtual calls presenting a business professional environment.
  • Limited travel may be required to attend training sessions, staff meetings, company events, client meetings, and/or industry or vendor trade shows.
  • This position may require evening and weekend work depending on business and/or customer needs.

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