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Luxury Salon Manager

2 months ago

Farmington, Pennsylvania, United States Nemacolin Inc Full time

Job Summary:

Nemacolin Inc is seeking a highly skilled and experienced Luxury Salon Manager to join our team. As a key member of our resort's spa and wellness department, you will be responsible for overseeing the daily operations of our luxury salon, ensuring exceptional customer service, and maintaining the highest standards of quality and professionalism.

Key Responsibilities:

  • Service Excellence:
    • Provide exceptional hair styling services to our discerning guests, setting the benchmark for quality and creativity.
    • Conduct expert consultations to ensure clients' desires and expectations are met with precision and attention to detail.
    • Stay up-to-date with industry trends and integrate innovative techniques into our salon's offerings.
  • Quality Assurance:
    • Conduct regular assessments of salon services to ensure consistency and adherence to our resort's high standards.
    • Implement and maintain best practices in hygiene, safety, and sanitation within the salon.
  • Team Leadership:
    • Lead and inspire a team of skilled hair stylists, fostering a collaborative and positive work environment.
    • Provide ongoing training and development to enhance the team's skills and keep them updated on the latest trends.
  • Member and Guest Relationship Management:
    • Cultivate and maintain strong relationships with members and guests, creating a loyal customer base.
    • Address guest concerns and feedback promptly, ensuring a high level of satisfaction.
  • Inventory Management:
    • Oversee the procurement and management of salon products, ensuring a well-stocked inventory of premium hair care and styling materials.
  • Promotions and Marketing:
    • Collaborate with the Vice President of Wellness and Spa along with the resort's marketing team to develop and execute promotional activities to attract new guests and retain existing ones.
    • Participate in marketing initiatives, such as photo shoots or fashion events, to showcase the salon's expertise.

Requirements:

  • Pennsylvania state Cosmetology License or ability to obtain a Pennsylvania Cosmetology License due to currently having a valid Cosmetology License in another state.
  • Proven experience as a Master Hair Stylist with a minimum of five (5) years' experience in a luxury salon environment.
  • Able to sit 80%, walk 10% and bend 10% of time.
  • Must be able to speak English.
  • Highly articulate/well-spoken (will provide proper resort / knowledge training).
  • Ability to work a flexible schedule, including holidays and weekends.
  • Up-to-date knowledge of current trends/skills.
  • Proficient in a wide range of hair styling techniques including cutting, coloring and texture styles.
  • Excellent leadership, customer service and communication skills.
  • Ability to work in a fast-paced and dynamic environment.