Server Assistant/Busperson

1 month ago

Farmington, Pennsylvania, United States Nemacolin Inc Full time
Job Title: Server Assistant/Busperson

Nemacolin Inc is seeking a highly motivated and customer-focused Server Assistant/Busperson to join our team. As a Server Assistant/Busperson, you will play a vital role in delivering exceptional dining experiences to our guests.

Key Responsibilities:
  • Provide exceptional guest service by actively building and retaining guest relations, acting as a direct support to servers throughout service, and contributing to the guest experience.
  • Serve guests in a variety of environments, providing tasks such as water and bread service.
  • Perform all tasks assigned by the manager, including side-work, cleaning, and other duties outside of daily-weekly checklist duties.
  • Create a genuine experience for dining and beverage service, following all SOPs and SOS, resort standards, and guest expectations.
  • Strong preparation skills, including setting up workspace for shift, following health regulations and best practices, preparing sidework stations, folding napkins, and safely and accurately maintaining daily sidework throughout service.
  • Creates and maintains a clean work environment, including specific outlet and outlying areas, the dining room, and guest view spaces.
  • Maintaining accurate menu knowledge of cocktails, liquor, beer, wine, and food menus, including allergens.
  • Assist other associates during service, as needed, such as food runners and hosts.
  • Has the ability to operate the RMS - sevenrooms application, to assist with seating guests, if needed.
  • Notify management of hazardous conditions.
  • Obtain and maintain a RAMP certificate, adhering to the safety regulations and laws set by the state regarding alcohol management and service.
  • Excellent communication skills and relationship building with the serving staff and the guests.
  • Ability to prioritize multiple tasks and maintain collective and genuine in high-volume situations.
Requirements:
  • Friendly and outgoing personality.
  • Excellent communication skills.
  • Ability to stand up to 8 hours at a time.
  • Must be able to speak the English language fluently.
  • Ability to lift at least 15lbs.
  • Must be able to handle high-pressure situations.
  • Customer service experience preferred; Restaurant experience a plus.
  • Must be able to work a variety of shifts, including holidays, weekends, evenings, etc.
  • Strong organizational skills.
  • Ability to effectively perform multiple tasks.
  • Ability to interface professionally with business contacts and customers.
  • Strong understanding of hospitality industry helpful.
Why Work for Nemacolin Inc?

Nemacolin Inc is a world-renowned luxury resort nestled in southwestern Pennsylvania. We offer an unparalleled blend of elegance and adventure, with an array of amenities that redefine luxury. Our team is dedicated to delivering exceptional experiences that leave lasting memories for our guests.

We believe in fostering growth and providing our team members with opportunities to shine and advance in their careers. Join us in delivering unparalleled experiences that make a difference in the lives of our guests and members.

As a Nemacolin Inc associate, you'll enjoy competitive wages, exciting events, a full suite of benefits, discounts, and perks, and access to amenities at our associate community Wisteria.

Wisteria Associate Community - Wisteria is Nemacolin Inc's way of showing our appreciation to our associates. This neighborhood is exclusive to associates and contains a Pub, Market, and Fitness Center. As a member of Team Nemacolin Inc, you'll enjoy these exclusive amenities.

Nemacolin Inc promotes a culture of continuous learning for our associates. We are strongly committed to comprehensive professional development programs, including opportunities for advancement, mentoring, and coaching.

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