IT Support Executive Assistant

1 week ago


Mesa, Arizona, United States The Maxis Group Full time

About The Maxis Group:

Recognized as one of the premier workplaces in Arizona, The Maxis Group is dedicated to excellence in service delivery.

Key Responsibilities:

  • Act as the primary administrative liaison for the Service Delivery team.
  • Facilitate effective communication with clients, vendors, and internal team members.
  • Ensure that provisioning tasks are accurately submitted and processed within the established Service Level Agreements (SLAs).
  • Coordinate with suppliers and manage departmental procurement activities.
  • Safeguard customer and third-party sensitive information in line with company policies on information classification and handling.
  • Prioritize tasks effectively to meet departmental needs.
  • Assist the Service Delivery Manager in generating weekly and monthly performance reports.
  • Support the Service Delivery Manager and administrative team with various tasks as required.
  • Collaborate with Service Delivery Engineers to guarantee that all assignments are completed to the expected quality standards and timelines.
  • Monitor active deliveries, identifying and reporting any issues related to missed deadlines or technical difficulties.
  • Review documentation to ensure accuracy and completeness as submitted by customers.
  • Maintain up-to-date records in the ticket management system, including status updates and due dates, while also monitoring service desk queues.

Required Skills and Experience:

  • Demonstrated experience in report generation.
  • Strong written and verbal communication abilities.
  • Meticulous attention to detail is crucial.
  • Exceptional customer service skills.
  • Prior experience in the Telecommunications or IT sector is preferred.
  • Ability to manage competing priorities and multiple projects simultaneously.
  • Previous administrative experience in a Telecommunications or similar service delivery context.
  • Excellent organizational and time management skills.
  • Proficient in computer applications, particularly Outlook, Teams, Excel, and MS Word.
  • Familiarity with ServiceNow or other service desk/ticketing management systems is highly advantageous.


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