IT Support Executive Assistant
1 week ago
About The Maxis Group:
Recognized as one of the premier workplaces in Arizona, The Maxis Group is dedicated to excellence in service delivery.
Key Responsibilities:
- Act as the primary administrative liaison for the Service Delivery team.
- Facilitate effective communication with clients, vendors, and internal team members.
- Ensure that provisioning tasks are accurately submitted and processed within the established Service Level Agreements (SLAs).
- Coordinate with suppliers and manage departmental procurement activities.
- Safeguard customer and third-party sensitive information in line with company policies on information classification and handling.
- Prioritize tasks effectively to meet departmental needs.
- Assist the Service Delivery Manager in generating weekly and monthly performance reports.
- Support the Service Delivery Manager and administrative team with various tasks as required.
- Collaborate with Service Delivery Engineers to guarantee that all assignments are completed to the expected quality standards and timelines.
- Monitor active deliveries, identifying and reporting any issues related to missed deadlines or technical difficulties.
- Review documentation to ensure accuracy and completeness as submitted by customers.
- Maintain up-to-date records in the ticket management system, including status updates and due dates, while also monitoring service desk queues.
Required Skills and Experience:
- Demonstrated experience in report generation.
- Strong written and verbal communication abilities.
- Meticulous attention to detail is crucial.
- Exceptional customer service skills.
- Prior experience in the Telecommunications or IT sector is preferred.
- Ability to manage competing priorities and multiple projects simultaneously.
- Previous administrative experience in a Telecommunications or similar service delivery context.
- Excellent organizational and time management skills.
- Proficient in computer applications, particularly Outlook, Teams, Excel, and MS Word.
- Familiarity with ServiceNow or other service desk/ticketing management systems is highly advantageous.
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