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Automotive Service BDC Agent
2 months ago
Service Business Development Center (BDC) Agent
The Service BDC Agent plays a crucial role in managing all incoming service inquiries, fostering customer relationships, and organizing appointments for the service department.
This position requires daily interaction with the BDC Manager, Service Manager, support staff, and valued customers.
Key Responsibilities
- Handling incoming service calls and leads
- Assessing customer needs and arranging service appointments
- Making outbound calls to prospective clients
- Confirming appointments with clients prior to their scheduled date
Qualifications
- High school diploma or equivalent
- Strong verbal, written, and interpersonal communication abilities
- Background in customer service, sales, or telemarketing
- Proficient in computer use, with excellent organizational and follow-up skills
- Aptitude for reading and understanding instructions and information
- Strong problem-solving capabilities
Education and Experience
High School Diploma or GED; or one to two years of relevant experience and/or training; or a suitable combination of education and experience.
Employee Benefits
Health Insurance
Dental Coverage
Vision Insurance
401K Retirement Plan
Paid Time Off
Life Insurance
Direct Deposit Options
Employee Discounts on Services
About Toyota of Hattiesburg
Toyota of Hattiesburg is dedicated to finding skilled individuals who seek a fulfilling and dynamic career in the automotive sector. We provide a comprehensive benefits package and a supportive work environment with diverse career paths in sales, service, and management. If you possess a commitment to exceptional customer service and strive for excellence, we encourage you to consider this opportunity.