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Automotive Service BDC Agent

2 months ago


Hattiesburg, Mississippi, United States Toyota of Hattiesburg Full time
Job Overview

Service Business Development Center (BDC) Agent

The Service BDC Agent plays a crucial role in managing all incoming service inquiries, fostering customer relationships, and organizing appointments for the service department.

This position requires daily interaction with the BDC Manager, Service Manager, support staff, and valued customers.

Key Responsibilities

  • Handling incoming service calls and leads
  • Assessing customer needs and arranging service appointments
  • Making outbound calls to prospective clients
  • Confirming appointments with clients prior to their scheduled date

Qualifications

  • High school diploma or equivalent
  • Strong verbal, written, and interpersonal communication abilities
  • Background in customer service, sales, or telemarketing
  • Proficient in computer use, with excellent organizational and follow-up skills
  • Aptitude for reading and understanding instructions and information
  • Strong problem-solving capabilities

Education and Experience

High School Diploma or GED; or one to two years of relevant experience and/or training; or a suitable combination of education and experience.

Employee Benefits

Health Insurance

Dental Coverage

Vision Insurance

401K Retirement Plan

Paid Time Off

Life Insurance

Direct Deposit Options

Employee Discounts on Services

About Toyota of Hattiesburg

Toyota of Hattiesburg is dedicated to finding skilled individuals who seek a fulfilling and dynamic career in the automotive sector. We provide a comprehensive benefits package and a supportive work environment with diverse career paths in sales, service, and management. If you possess a commitment to exceptional customer service and strive for excellence, we encourage you to consider this opportunity.