Customer Service Ambassador

4 days ago


Hattiesburg, Mississippi, United States Richie Williams - State Farm Agent Full time
Job OverviewAs a Customer Service Representative with Richie Williams State Farm, you will play a vital role in delivering exceptional customer experiences and building meaningful relationships with our clients.

Key Responsibilities
  • Provide personalized, prompt, and accurate customer service, addressing inquiries and concerns related to insurance availability, eligibility, coverages, policy changes, claims submissions, and billing clarification.
  • Utilize a customer-centric approach to educate clients about insurance options, identifying their needs and providing tailored solutions.
  • Develop leads, schedule appointments, and market appropriate products and services to meet client needs.
Requirements
  • Ability to resolve complex customer issues with empathy and professionalism.
  • Excellent written, verbal, and listening communication skills.
  • Pride in delivering accurate and timely work.
  • People-oriented with a strong focus on customer satisfaction.
  • Ability to work effectively in a team environment and multitask.
  • Property and Casualty License (must be able to obtain) and Life and Health License (must be able to obtain).


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