Client Services Director

3 days ago

Pompano Beach, Florida, United States BrandStar Full time
Job Title: Client Services Director

We are seeking a seasoned Client Services Director to lead our marketing projects and campaigns for various clients. The ideal candidate will have a minimum of 5 years of experience in client services and retention within a marketing agency.

Key Responsibilities:
  • Manage and maintain client marketing projects of varying size and scope.
  • Act as the primary point of contact for assigned clients, building and maintaining strong relationships with clients, team members, and project stakeholders.
  • Oversee the customer experience strategy, fostering brand and customer loyalty, and ensuring a customer-centric approach.
  • Field client issues and escalate to upper management as needed.
  • Collaborate across departments to implement customer experience initiatives and align departments and customer touchpoints for positive customer experiences.
  • Lead strategic planning for assigned accounts and projects.
  • Effectively manage projects and direct account teams in the completion of assigned projects.
  • Create, monitor, and manage various marketing projects with varying levels of complexity, cost, time constraints, and staffing needs.
  • Coordinate and participate in all stages of project development, including setup, research, strategy, design, campaign development, and reporting.
  • Ensure projects are delivered accurately, on-time, and within budget.
  • Respond to changing demands and deadlines by providing solutions.
  • Provide accurate scope and cost estimates to clients for project deviations.
  • Liaise between clients and internal and external resources to interpret specifications and ensure project scope and needs are understood.
  • Leverage team resources for maximum utilization and project efficiency.
About BrandStar

BrandStar is a fully integrated multimedia, digital video, and TV production facility headquartered in Deerfield Beach, FL. We connect people with brands to enhance their lives through strategically relevant brand content.

BrandStar Digital is a full-service digital marketing agency offering pay-per-click marketing, search engine optimization, social media marketing, and website development. We have a talented in-house team dedicated to making BrandStar Digital the leading marketing agency in the southern United States.

Requirements:
  • Bachelor's degree in Marketing or related field or equivalent experience.
  • 5+ years of related client services and retention experience within a marketing agency.
  • Passion for making customers and team members successful.
  • Experience consulting on marketing strategies and best practices.
  • Ability to work cross-functionally and with a wide range of employees with different skill sets.
  • Excellent verbal and written communication skills, as well as presentation skills.
  • Propensity for relationship building.
  • Self-directed, goal-oriented, and flexible, with a "whatever it takes" attitude.
  • Strong attention to detail to ensure quality standards are achieved.
  • Ability to engage in proactive and regular communication with executives and team leaders at all levels.
  • Good active listening skills and assertive and confident to ask questions for clarity.
  • Ability to juggle multiple tasks simultaneously and handle stressful situations professionally.
  • Previous experience working in a client-facing role, translating client objectives into project goals and assignments for design and development teams.
  • Previous experience managing schedules, budgets, assets, and overall project organization to ensure requirements and project deliverable dates were clearly communicated, understood, and executed upon.
  • Understanding and proficiency in project management software tools for internal and client-facing schedules and overall project communication.
  • Competency with Google Analytics, Pixel Tagging, and various website CMS.
  • Intermediate to advanced level proficiency with MS Office Suite of applications.
Benefits:
  • Health, dental, vision, and life insurance.
  • Flexible Spending Account
  • Health Savings Account
  • 401(k)
  • 401(k) matching
  • Paid time off

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