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Senior Trust Officer

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Hazleton, Pennsylvania, United States M&T Bank Full time
Job Summary

We are seeking a highly skilled and experienced Senior Trust Officer to join our team at M&T Bank. As a Senior Trust Officer, you will be responsible for administering and managing complex trust relationships within client relationships.

Key Responsibilities
  • Apply deep experience and technical understanding to the administration and oversight of complex trust relationships within an assigned book of client trust accounts.
  • Communicate regularly with clients on all trust matters and be responsible for overall trust administration management for complex trust relationships.
  • Assess and manage risk, exercise fiduciary discretion and judgment, and adhere to policies and procedures related to account administrative activities.
  • Develop and implement trust solutions to meet wealth client needs and anticipate opportunities to create new relationships and expand existing relationships.
  • Provide superior client service and develop deep relationships with clients to best administer their trust accounts, generate solutions, and meet distribution needs.
  • Communicate regularly with the client team to ensure the client team is aware of trust matters concerning the client.
  • Manage the new account opening process, including reviewing critical forms and documents, and ensuring proper trust funding, account opening, and fee agreements are in place.
  • Play a key role in overall client satisfaction and retention through cultivating strong working relationships with clients and their advisors.
  • Maintain comprehensive knowledge of appropriate Bank resources and coordinate efforts to ensure timely delivery of quality service and expand client relationships.
  • Support market efforts to develop new trust business and participate in client presentations as requested.
  • Represent the Bank in a professional and competent manner with clients, advisors, and business partners.
  • Serve as a fiduciary resource to Wealth Advisors and other internal partners.
  • Support the goals and objectives of the wealth practice and regional leadership by serving as a mentor and role model for less experienced staff.
  • Understand and maintain current knowledge of regulatory requirements and Federal and state law concerning trust and estates, as well as industry standards and practices.
  • Identify risk-related issues needing escalation to management.
  • Promote an environment that supports diversity and reflects the M&T Bank brand.
  • Maintain M&T internal control standards, including timely implementation of internal and external audit points.
Requirements
  • Bachelor's degree and a minimum of 7 years' experience administering fiduciary accounts or related legal/business experience in the financial services industry.
  • Strong verbal and written communication skills, strong presentation skills, strong planning skills, strong organizational skills, and strong customer focus.
  • Thorough knowledge of fiduciary business, including decisioning experience in complex fiduciary matters.
  • Experience attracting, expanding, and retaining client relationships, including building a significant level of trust with clients.
  • Good investment knowledge of asset allocation strategies.
  • Proficiency with personal computers.
  • Maintain a high level of integrity and professionalism.
Preferred Qualifications
  • Juris Doctor (JD) or Master's degree.
  • Minimum of 10 years' experience administering fiduciary accounts or related legal/business experience in the financial services industry.
  • CTFA (Certified Trust and Financial Advisor) certification.