Customer Support Specialist
2 days ago
We are seeking a highly skilled and dedicated Customer Support Specialist to join our team at HealthEdge. As a key member of our Customer Operations team, you will be responsible for providing exceptional service to our end-users, resolving issues, and troubleshooting problems with our products and services.
Key Responsibilities- Provide timely and professional support to users via multiple channels, including email, phone, and chat.
- Listen to users, identify their needs, and resolve issues in a courteous and efficient manner.
- Assist users with onboarding onto our mobile app and ensure a seamless user experience.
- Escalate user issues when necessary and work with internal teams to resolve complex problems.
- Stay up-to-date with product knowledge and provide expert support to users.
- Collaborate with internal teams to improve service delivery, internal processes, and product improvements.
- Bachelor's degree or equivalent experience in a professional setting.
- Exceptional interpersonal communication skills, including verbal and written communication.
- Strong problem-solving skills and ability to think critically in a fast-paced environment.
- High degree of technical proficiency with online tools and systems, including Google Suite, Microsoft O365, and CRM systems.
- Strong time management skills, decision-making skills, and organizational skills with excellent attention-to-detail.
As a Customer Support Specialist at HealthEdge, you will have the opportunity to work in a dynamic and supportive environment, with a focus on delivering exceptional service to our users. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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