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Administrative Support Specialist for Customer Service

2 months ago

Topeka, Kansas, United States Blue Cross & Blue Shield of Kansas, Inc. Full time


Blue Cross and Blue Shield of Kansas is seeking a dedicated individual to provide administrative support for the Customer Service Center (CSC) department, tailored to meet the needs of various stakeholders.


Key Responsibilities:
  • Perform typing, folding correspondence, filing/imaging, and managing departmental supplies.
  • Assist with special projects as assigned.
  • Handle incoming and outgoing information for department personnel and other departments, including priority requests.
  • Maintain supply cabinets and retrieve supplies as needed.
  • Sort and manage reports for the CSC expeditor's Teleorder requests.
  • Label Customer Experience Cards and assist with writing cards for correspondents.
  • Process Prime Therapeutic authorizations and create Client Letter replies for members.
  • Utilize imaging systems for incoming and outgoing correspondence.
  • Provide backup support to the Director's administrative assistant and other CSC support specialists.

Qualifications:
  • High school diploma or equivalent required.
  • Minimum of two years of prior office administration or clerical experience.
  • Flexibility to work varying schedules.

Physical Requirements:
  • Ability to lift up to 20 lbs. when necessary.
  • Capable of sitting or standing at a workstation for the majority of the workday.

Benefits & Perks:
  • Competitive Total Rewards package including health, vision, and dental insurance.
  • Paid parental leave for new parents.
  • Fertility and adoption assistance.
  • Tuition reimbursement and 401(k) matching.
  • Health and fitness benefits.

About Us:

For over 70 years, Blue Cross and Blue Shield of Kansas has been a trusted name in health insurance. Our mission is to be the insurer that Kansans rely on for their health needs.


Equal Opportunity Employer/Veterans/Disabled
Blue Cross Blue Shield of Kansas invites any applicant and/or employee to review the Company's written Affirmative Action Plan. This plan is available for inspection upon request.