Plumbing Service Coordinator

1 week ago

Orange, California, United States Do It Right Plumbers Inc. Full time
Job Summary

We are seeking a skilled Plumbing Service Dispatcher to join our team at Do It Right Plumbers Inc. in Orange, CA. As a key member of our operations team, you will play a vital role in ensuring our plumbing services run smoothly and efficiently.

Key Responsibilities
  • Customer Liaison: Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Schedule Mastery: Coordinate and optimize technician schedules to ensure prompt service and maximize efficiency.
  • Team Support: Assist our plumbing experts in the field, providing them with the information they need to excel.
  • Problem Solving: Handle unforeseen challenges with creativity and resourcefulness, ensuring smooth operations.
  • Record Keeping: Maintain accurate records of service calls and technician availability.
  • Communication: Keep everyone in the loop, from homeowners to our dedicated plumbing team, via phone, email, and other communication tools.
Requirements
  • Customer-Centric: A friendly and empathetic approach to customer interactions.
  • Organized: Excellent multitasking and time-management skills to keep everything running smoothly.
  • Clear Communicator: Strong verbal and written communication skills.
  • Adaptable: Ability to thrive in a dynamic, ever-changing environment.
  • Tech-Savvy: Comfortable with computer systems and scheduling software.
  • Team Player: Collaborative and ready to support your colleagues.

We offer a competitive compensation package, a friendly and supportive work environment, and opportunities for growth and development. If you're a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply.

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