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Plumbing Service Manager
2 months ago
About the Role:
Barker & Sons is seeking a seasoned leader to mentor and grow our team of high-performing field technicians. As a Field Supervisor & Trainer, you will be responsible for assisting our Service Manager with technical training, quality control, field operations oversight, training, mentoring, and the overall success of our plumbing technicians.
Key Responsibilities:
- Assist the Service Manager in leadership, management, and accountability of Field Technicians.
- Train Field Technicians on technical skills, company processes and procedures, safety rules and regulations, and quality expectations.
- Lead the company Quality Assurance program and ensure service quality standards are met or exceeded.
- Monitor the performance of Field Technicians and advise them on how to improve.
- Conduct training with Field Technicians to continually enhance their service delivery.
Requirements:
- Career-long track record of growth & success as a plumbing field technician and/or plumbing service manager.
- Impeccable understanding of plumbing best practices, code, and operational considerations that apply on residential job sites.
- Strong technical understanding of plumbing products, solutions, and service invoicing.
- Ability to build trust, demonstrate empathy, and inspire others to attain objectives.
- Detail-focused, self-starter that gets things done.
- Strong written and verbal communication skills.
- Quick, sound decision-making abilities with the ability to Excel in a fast-paced, goal-driven environment.
- Adept at creating and improving processes, systems, and quality of work delivered.
What We Offer:
- Professional advancement through sponsored training and continuous development.
- Health and wellness package inclusive of medical, dental, and vision along with short-term disability and life coverage.
- 401(k) with a 4% match.
- Paid time off, paid holidays, and adaptable schedules.
- Company-provided service truck, tablet, and uniforms.
