IT Support Operations Manager

4 weeks ago

Orlando, Florida, United States Kavaliro Full time

About the Role:

Kavaliro's client is seeking a highly skilled and experienced IT Support Manager to join their team in Orlando, FL. This is a fully on-site position with the potential for one remote day per week after acclimation.

The IT Support Manager will play a pivotal role in managing IT support operations while ensuring robust cybersecurity measures are in place. Travel up to 30% will be required to support other company locations across the country.

Key Responsibilities:

  • Lead and manage the IT support team, providing guidance and supervision to ensure efficient daily operations.
  • Oversee IT support functions, including troubleshooting, user assistance, and issue resolution for hardware, software, and network systems.
  • Implement and maintain cybersecurity protocols and systems to protect company data and IT infrastructure.
  • Ensure that all support tickets and issues are resolved within established timelines and to the highest satisfaction.
  • Develop and enforce IT support policies and procedures to ensure consistency and efficiency across locations.
  • Provide technical leadership and support for various IT projects, upgrades, and system implementations.
  • Coordinate IT support activities across multiple company locations, ensuring smooth operations and travel as needed.
  • Identify opportunities for improving IT processes and implementing technology solutions that enhance productivity.
  • Stay up to date on the latest industry trends and technologies to improve IT support and security measures.

Qualifications:

  • 5+ years of IT support experience, with a proven track record in managing and resolving complex technical issues.
  • Prior supervisory experience is required, with the ability to lead, mentor, and motivate a team.
  • Strong understanding of cybersecurity best practices, including experience implementing and managing security protocols.
  • Excellent problem-solving skills with the ability to troubleshoot issues across a variety of hardware, software, and network systems.
  • Ability to communicate effectively with technical and non-technical stakeholders.
  • Flexibility to travel up to 30% to other company locations nationwide.
  • Bachelor's degree in Information Technology, Computer Science, or a related field preferred.

Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.

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