Customer Service Representative 2

4 weeks ago


Boise, Idaho, United States State of Idaho Full time
Job Summary: We are seeking a highly motivated and detail-oriented Customer Service Representative 2 to join our team at Central District Health. As a key member of our public health team, you will provide exceptional customer service and support to our clients, while upholding our agency's values of excellence, positive impact, and partnership.

Key Responsibilities:
  • Provide front-line customer service and respond to client inquiries in a timely and professional manner.
  • Assist clients in securing services and scheduling appointments using our electronic health record system.
  • Perform a variety of office support functions, including data entry, record maintenance, and label production.
  • Explain eligibility requirements and assess income to determine program eligibility.
  • Verify insurance and make changes to services as needed.
  • Attend offsite clinic events and provide support as required.
Requirements:
  • Some knowledge of interviewing methods and experience interpreting and applying regulations and laws.
  • Ability to work independently and handle complaints and upset individuals in a business setting.
  • Excellent communication and interpersonal skills.
Preferred Qualifications:
  • Experience working in a healthcare setting and ability to speak, write, and read both English and Spanish.
What We Offer:
  • A competitive salary and benefits package, including a defined benefit retirement plan and paid time-off.
  • A culture that values teamwork, empowerment, and a healthy work-life balance.
  • Opportunities for professional growth and development.
How to Apply: If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, please submit your application to us.

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