Excellent Customer Experience Expert

5 days ago


Lakeland, Florida, United States GEICO Indemnity Company Full time
Excellent Customer Experience Expert

We are seeking an Excellent Customer Experience Expert to join our team at GEICO's Lakeland, FL office. In this role, you will be responsible for delivering exceptional customer experiences through various communication channels. You will work closely with our policyholders, understanding their needs and preferences to provide personalized service and support.

To succeed in this role, you will need to possess excellent customer service skills, strong communication abilities, and a willingness to learn new skills. You will be able to work effectively in a fast-paced call center environment, handle high-volume calls, and make recommendations to policyholders to enhance their overall experience. Opportunities for growth and development are available within the company, with many associates seeing a base salary increase of 10% within their first year, and comprehensive benefits to support your financial future and well-being. Responsibilities include:
  • Delivering exceptional customer experiences through various communication channels.
  • Understanding customer needs and preferences to provide personalized service and support.
  • Working collaboratively with other teams to ensure seamless customer support.


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