Customer Service Supervisor Role: Delivering Exceptional Customer Experience

1 week ago


Lakeland, Florida, United States Nick & Moes Full time

Nick & Moes is a dynamic convenience store and gas station with a small town feel, offering a wide range of delicious food options and exceptional customer service. As a Customer Service Supervisor, you will play a vital role in ensuring that our customers receive the highest level of service and satisfaction.

About Us

We are a proud member of the Polk County community, serving Lakeland, Plant City, Manatee county, and Zephyrhills areas for over 20 years. Our stores are conveniently located, well-staffed, and maintained to provide a clean and welcoming environment for our customers.

At Nick & Moes, we believe in giving back to our communities and have been actively involved in local charities, youth clubs, churches, and sponsored many local youth league teams. We strive to build strong relationships with our customers and provide them with personalized support and assistance.

Job Description

This is a full-time position responsible for supervising daily operations across all departments, creating customer loyalty programs, setting service goals for team members, interacting with customers, handling queries and complaints, maintaining relationships, making reports and surveys, staying current on industry trends, and communicating with customers through various channels.

Required Skills and Qualifications
  • Excellent customer service skills
  • Strong leadership and communication skills
  • Ability to multitask and prioritize tasks
  • Knowledge of products and services offered by Nick & Moes
  • Friendly and approachable demeanor
Benefits
  • Competitive salary: $13.00 - $15.00 per hour
  • 401(k) plan with matching contributions
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance
About the Job

This is an exciting opportunity to join a dynamic team and contribute to delivering exceptional customer experiences. If you are a motivated individual with excellent customer service skills, this could be the perfect role for you. Don't miss out on this chance to grow your career and make a difference in the lives of our customers.



  • Lakeland, Florida, United States Wendy's Full time

    At Wendy's, we're passionate about delivering a world-class hospitality and dining experience to our customers. As a Crew Member at our quick service restaurant, you'll play a vital role in bringing this vision to life.We're committed to maintaining high standards of quality, friendliness, and positive attitude in everything we do. Our customers deserve the...


  • Lakeland, Florida, United States GEICO Indemnity Company Full time

    Excellent Customer Experience ExpertWe are seeking an Excellent Customer Experience Expert to join our team at GEICO's Lakeland, FL office. In this role, you will be responsible for delivering exceptional customer experiences through various communication channels. You will work closely with our policyholders, understanding their needs and preferences to...


  • Lakeland, Florida, United States Spectrum Full time

    About Spectrum">Spectrum is a leading provider of TV, internet and wireless services. Our company values include innovation, customer focus and teamwork.">Job Overview">We are seeking a highly motivated and results-driven sales professional to join our team as a Retail Sales Specialist. In this role, you will be responsible for meeting or exceeding monthly...


  • Lakeland, Florida, United States Rotech Healthcare Full time

    Job SummaryWe are seeking an experienced Customer Service Supervisor to join our team in the medical equipment industry. In this role, you will oversee and participate in customer service activities to maintain all Rotech protocols within our Policy and Procedures while monitoring related information intake for patients, referral sources, and third-party...

  • Store Associate

    5 days ago


    Lakeland, Florida, United States W. S. Badcock Full time

    Job Overview: W. S. Badcock is seeking a Store Associate - Customer Experience to join our team. In this role, you'll be responsible for delivering exceptional customer service, promoting sales growth, and maintaining a positive store environment.About the Position:The ideal candidate will have a strong focus on customer satisfaction, excellent communication...


  • Lakeland, Florida, United States Chicken n fish - Lakeland Full time

    **Job Description:**We're looking for a talented Customer Experience Leader to join our team at Chicken n Fish - Lakeland. As a key member of our customer service team, you will be responsible for providing an exceptional dining experience for our customers.The ideal candidate will have a strong background in customer service, excellent communication skills,...


  • Lakeland, Florida, United States Family Dollar Full time

    Family Dollar is seeking a Customer Service Ambassador to join our team. As a valued member of our staff, you will be responsible for delivering exceptional customer service to all patrons.Key Responsibilities:- Greet customers and assist them in finding the products they need- Provide solutions to customer inquiries and concerns- Maintain a clean and...


  • Lakeland, Florida, United States Staffmark Full time

    We are seeking a highly motivated Customer Service Representative to join our team in Lakeland, FL. This is an excellent opportunity for a self-driven individual to work as part of a dynamic team and make a real impact.About the RoleAs a Customer Service Representative, you will be responsible for providing exceptional service to our customers, resolving...


  • Lakeland, Florida, United States Walgreens Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Associate to join our team at Walgreens. As a key member of our sales team, you will be responsible for providing exceptional customer service, processing transactions accurately, and promoting products to customers.Key Responsibilities:Model and deliver a distinctive and...


  • Lakeland, Florida, United States Chicken n fish - Lakeland Full time

    Excellent Customer Service Opportunity in Lakeland, FLWe are seeking a skilled and enthusiastic individual to join our team as a Customer Service Team Member at Chicken n Fish - Lakeland. Our restaurant is known for its delicious Southern-style comfort food and exceptional customer service.Job OverviewThis position offers an opportunity to work in a...


  • Lakeland, Florida, United States Family Dollar Full time

    At Family Dollar, we are seeking a highly skilled Customer Service Ambassador to join our team. This role offers an estimated salary of $40,000 - $60,000 per year.The successful candidate will be responsible for providing exceptional service to customers, including greeting them and assisting with the selection of merchandise. They will also complete cash...


  • Lakeland, Florida, United States Caz Piurowski - State Farm Agent Full time

    Competitive Salary: $40,000 - $60,000 per yearAbout the RoleWe are seeking a highly motivated and organized Customer Service Representative to join our team at Caz Piurowski - State Farm Agent. As a key member of our team, you will be responsible for providing exceptional customer service, responding to inquiries, and ensuring a positive experience for our...


  • Lakeland, Florida, United States Ollie's Bargain Outlet, Inc. Full time

    Ollie's Bargain Outlet, Inc. seeks a Customer Service Representative to join our retail team in Florida. As a key member of our front-end staff, you will be responsible for delivering exceptional customer experiences, processing transactions efficiently, and supporting the training of new colleagues.About Ollie's Bargain OutletWe are a rapidly growing...


  • Lakeland, Florida, United States Hand & Stone Full time

    At Hand & Stone Massage and Facial Spa, we are seeking a highly motivated Sales Associate to join our team. This role is ideal for individuals who enjoy working in a fast-paced environment and are passionate about providing exceptional customer service.About the RoleWe offer a competitive hourly wage PLUS commissions, making this a lucrative opportunity for...


  • Lakeland, Florida, United States Sears Holdings Corp. Full time

    At Sears Holdings Corp., we're looking for a talented Sales Associate who can provide exceptional customer service and maintain a high level of product knowledge. As a Sales Associate, you'll be responsible for selling and servicing customers within one or more departments, including:Sell and service customers within one or more departmentsMaintain knowledge...


  • Lakeland, Florida, United States Jason's Deli Full time

    As a key member of the Jason's Deli team, you will prioritize tasks while anticipating customer needs. You will work closely with colleagues to deliver exceptional dining experiences. This role requires maintaining an organized system for multiple takeout and delivery orders, ensuring accuracy and customer satisfaction in a fast-paced environment....


  • Lakeland, Florida, United States Chicken n fish - Lakeland Full time

    Company OverviewWe are a well-established restaurant in the heart of Lakeland, FL, known for our delicious Southern-style comfort food.Our mission is to provide high-quality dishes made with fresh ingredients and exceptional customer service. We take pride in being part of the local community and delivering an exceptional dining experience to our...


  • Lakeland, Florida, United States Michaels Stores Full time

    Job DescriptionWe are seeking a skilled Retail Operations Manager - Customer Experience to join our team at Michaels Stores. As a key member of our store operations team, you will be responsible for delivering exceptional customer experiences, driving sales growth, and ensuring seamless execution of retail operations.About the RoleSalary: $55,000 - $65,000...


  • Lakeland, Florida, United States Domino's Pizza LLC Full time

    Customer Service Representative at Domino's Pizza LLCWe're looking for a Customer Service Representative who is passionate about delivering exceptional customer experiences. As a key member of our team, you will be responsible for providing top-notch service to our customers.Key Responsibilities:Respond to customer inquiries in a timely and...


  • Lakeland, Florida, United States Chicken n fish - Lakeland Full time

    At Chicken n Fish in Lakeland, FL, we are seeking a skilled Customer Service Team Member to join our dynamic team. This role offers an opportunity to work in a fast-paced environment and provide exceptional service to our customers.Company OverviewWe are a well-established restaurant known for our delicious Southern-style comfort food made with fresh...