Customer Experience Leader

6 days ago


Lakeland, Florida, United States Chicken n fish - Lakeland Full time

**Job Description:**

We're looking for a talented Customer Experience Leader to join our team at Chicken n Fish - Lakeland. As a key member of our customer service team, you will be responsible for providing an exceptional dining experience for our customers.

The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to think creatively.

**Responsibilities:

  • Develop and implement strategies to enhance customer satisfaction
  • Train staff on excellent customer service techniques
  • Collaborate with kitchen staff to ensure high-quality food standards
  • Monitor customer feedback and make improvements

**Requirements and Qualifications:

  • 2+ years of experience in a customer-facing role
  • Excellent communication and interpersonal skills
  • Ability to analyze data and make informed decisions
  • Strong problem-solving skills
  • Bachelor's degree in Hospitality Management or related field

**Benefits:

  • Above-average pay
  • Opportunities for professional growth and development
  • Flexible scheduling

**Estimated Salary:** $50,000 - $70,000 per year (based on location and experience)



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