Customer Service Associate

2 weeks ago


Portland, Oregon, United States Point West Credit Union Full time
About the Job

Are you passionate about delivering exceptional customer service and support to Credit Union members?

We are seeking a highly motivated and detail-oriented Customer Service Associate to join our team at Point West Credit Union.

As a Customer Service Associate, you will play a vital role in providing responsive and personalized service to our members, helping them with their financial needs and resolving any issues they may encounter.

Key Responsibilities:

  • Member Support: Respond to member inquiries and concerns via phone, email, and in-person meetings, providing accurate and timely information to assist with their financial needs.
  • Transaction Processing: Process member transactions, including deposits, transfers, and loan payments, ensuring accurate and secure handling of financial information.
  • Account Maintenance: Assist members with opening, maintaining, and closing accounts, answering questions about products and services, and identifying cross-sell opportunities to enhance member relationships.
  • Problem Resolution: Troubleshoot and resolve member issues, working closely with colleagues to ensure prompt and effective resolution.

Requirements

  • Education: High school diploma or equivalent required.
  • Experience: 6-24 months of customer service experience in a fast-paced environment.
  • Skills: Excellent communication and interpersonal skills, with the ability to work well under pressure and maintain confidentiality.

Why Join Our Team?

At Point West Credit Union, we offer a dynamic and supportive work environment, with opportunities for professional growth and development. As a valued member of our team, you will enjoy a competitive compensation package, comprehensive benefits, and a chance to make a real difference in the lives of our members.



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