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Mortgage Bank Branch Director

2 months ago

Alpharetta, United States Wells Fargo Full time
About this Role

We are seeking a highly skilled Mortgage Bank Branch Manager to lead our team of Mortgage Bank Sales Consultants in serving Wells Fargo enterprise customers. As a key member of our Consumer Lending team, you will be responsible for managing sales activities, ensuring high levels of customer service, and adhering to regulatory requirements.

Key Responsibilities
  • Lead a team of Mortgage Bank Sales Consultants to achieve sales goals and provide exceptional customer service.
  • Collaborate with bank leaders, peers, and colleagues to serve existing Wells Fargo customers with their mortgage lending needs.
  • Manage sales activities to ensure timely completion, quality, and compliance in mortgage retail sales.
  • Build and develop a high-performing team through selecting, evaluating, coaching, directing, and managing the sales activities of Mortgage Bank Sales Consultants.
  • Manage overall loan origination activities through the management of branch pipeline, adhering to workflow process, and using internal tools and reporting to ensure origination, processing, underwriting, and closing timelines are in line with communications and commitments to customers.
  • Inform and assist prospective and existing customers with Wells Fargo Home Mortgage programs, rates, policies, underwriting requirements, and loan procedures.
  • Manage customer loyalty performance levels, including timely and proactive customer communication, regular customer contact, and/or inspection calls to customers, providing team support for escalation and remediation processes.
  • Identify opportunities for process improvement and risk control development in less complex functional areas.
  • Understand policies, procedures, and compliance requirements.
  • Analyze detailed financial and credit data, matching customer needs with an appropriate loan program and level of risk.
  • Develop and maintain a high degree of visibility for Wells Fargo Home Mortgage in the marketplace.
  • Continually expand knowledge of company products, policies, and procedures, and underwriting requirements.
  • Understand federal and state home lending regulations and provide guidance and direction to branch teams to ensure compliance.
  • Perform miscellaneous duties as required.
Requirements
  • 4+ years of Mortgage Retail Sales experience, or equivalent demonstrated through one or a combination of work experience, training, military experience, or education.
  • 2+ years of Leadership experience.
  • Desired Qualifications:
    • 2+ years of sales management experience.
    • 1+ year of data analysis experience.
    • 1+ year of experience in recruiting individuals or teams.
    • Mortgage industry experience.
    • Knowledge and understanding of sales prospecting and generating referrals.
    • Working knowledge of compliance, policy, and federal regulations.
    • Excellent verbal, written, and interpersonal communication skills.
    • Basic Microsoft Office skills.
    Job Expectations

This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements, including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements, including additional screening and required reporting of certain incidents.

This position requires SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date. The Nationwide Mortgage Licensing System (NMLS) web site provides the MU4R questions and registration required for employment in this position.

Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness, and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements, including additional screening, if necessary.

Willingness to travel. Reliable transportation. Ability to work nights, weekends, and/or holidays as needed or scheduled.