Computer Systems Specialist

2 days ago


Brooklyn, New York, United States MTA, Inc. Full time
About MTA, Inc.

MTA, Inc. is a leading provider of transportation services in New York City. We are committed to providing safe and efficient travel options for our customers.

Salary and Benefits

The estimated salary range for this position is $64,382 - $153,137 per year, depending on the level of experience and qualifications. In addition to a competitive salary, we offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.

Job Description

We are seeking a highly skilled and experienced professional to join our team as a Computer Associate I-IV / Computer Specialist I-IV (Operations). This role will be responsible for planning and designing voice and data communications networks throughout all NYC Transit facilities.

The selected candidate will serve as the liaison with various support and material vendors, in-house maintenance groups and user departments; provide technical support and knowledge transfer and training (as required) to other NYCT staff.

This position requires strong knowledge of IP networking, advanced PBX programming, and call center management experience. The ideal candidate will have a strong working knowledge of Avaya Aura CM 6.x or higher, Aura Messaging, Call Management System (CMS) 16.x or higher, NICE or Verint recording system, IP Office 9.x or higher, SAL NECTAR, Ribbon (C20 Platform), and VPFM.

Requirements and Qualifications
  • A certificate from an accredited technical school (approximately 675 hours) with a specialization in computer operations, plus a four-year high school diploma or its educational equivalent, and three years of satisfactory full-time computer operations experience in a large-scale mainframe or multi-tiered computer environment.
  • A four-year high school diploma or its educational equivalent and five years of satisfactory full-time computer operations or data communications network experience as described above, one year of which must have been in a project leader capacity or as a major contributor on a complex project.
  • A baccalaureate degree from an accredited college and four years of satisfactory full-time computer operations or data communications network experience as described above, one year of which must have been in a project leader capacity or as a major contributor on a complex project.
How to Apply

To be considered for this position, please submit your resume and cover letter via [insert application portal]. We are an equal opportunity employer and welcome applications from diverse candidates.



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