Call Center Supervisor

5 days ago


Olympia, Washington, United States Olympic Plumbing Technology Full time
Job Title: Call Center Supervisor

We are seeking a highly motivated and experienced Call Center Supervisor to join our team at Olympic Plumbing Technology. As a Call Center Supervisor, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.

Key Responsibilities:
  • Lead a team of customer service representatives to achieve sales and customer satisfaction goals
  • Develop and implement effective training programs to improve customer service skills
  • Monitor and analyze customer feedback to identify areas for improvement
  • Collaborate with other departments to ensure seamless customer experience
  • Manage and maintain accurate records of customer interactions and feedback
Requirements:
  • 3-5 years of experience in a call center environment
  • Proven leadership and training skills
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet sales and customer satisfaction goals
  • High school diploma or equivalent required
What We Offer:
  • Competitive salary and bonus structure
  • Opportunities for career advancement and professional growth
  • Comprehensive benefits package, including medical, dental, and vision insurance
  • 401(k) plan with company match
  • Flexible PTO policy

Olympic Plumbing Technology is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and experienced leader looking for a new challenge, please submit your application today.


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