IT Service Desk Analyst I or II

7 days ago


Clinton, Indiana, United States MasTec Full time
Job Summary

MasTec's Clean Energy & Infrastructure Group is seeking an IT Service Desk Analyst I or II to assist with maintaining day-to-day computer operations. The successful candidate will be responsible for providing technical support to users, troubleshooting issues, and resolving incidents in a timely manner.

Key Responsibilities
  • Provide technical support to users via phone, email, or in-person
  • Troubleshoot and resolve technical issues with computer hardware and software
  • Document incidents in the company's ticket tracking system
  • Assist with the rollout and implementation of new systems
  • Install and configure hardware and software on desktop systems
  • Perform routine maintenance tasks to ensure the smooth operation of computer systems
Requirements
  • Associate's degree or equivalent from a two-year college or technical school
  • 6 months to 1 year of experience in support/customer service
  • Knowledge of computer hardware and software
  • Excellent communication and problem-solving skills
What We Offer
  • Competitive pay with ongoing performance review and merit increase
  • 401(k) with company match & Employee Stock Purchase Plan (ESPP)
  • Flexible spending account (Healthcare & Dependent care)


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