Customer Service Representative

4 days ago


Clinton, Maryland, United States Maryland Speedy Tag & Title II LLC Full time
Job Overview

We are seeking a highly skilled Customer Service Title Agent to join our team at Maryland Speedy Tag & Title II LLC. As a key member of our team, you will be responsible for providing exceptional customer service, processing motor vehicle tag and title transactions, and promoting our services through marketing campaigns.

Key Responsibilities
  • Process motor vehicle tag and title transactions for customers and businesses, ensuring accuracy and efficiency.
  • Participate in marketing campaigns to promote our services and attract new customers.
  • Utilize software that connects with the Motor Vehicle Administration Database to streamline transactions and improve customer experience.
  • Review and file completed transactions accurately, maintaining high levels of quality and attention to detail.
  • Report any issues or concerns to the supervisor promptly, ensuring seamless communication and resolution.
  • Maintain a clean and organized workspace, adhering to company standards and expectations.
  • Stay up-to-date on new processes and MVA updates, applying knowledge to improve customer service and transaction processing.
  • Identify customer needs, gather information, and offer solutions to resolve issues and improve customer satisfaction.
  • Build strong relationships with customers through effective communication, active listening, and empathy.
  • Attend training sessions to enhance skills and knowledge, staying ahead of industry developments and best practices.
Requirements
  • High school diploma or equivalent required.
  • Prior experience in customer service is a plus, but not necessary.
  • Proficiency in using computers and customer management software is essential.
  • Excellent phone and verbal communication skills, with the ability to listen actively and work well under pressure.
  • Strong organizational and time management abilities, with a focus on meeting deadlines and delivering results.
  • Ability to learn quickly and adapt to new information, with a willingness to grow and develop in the role.


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