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Executive Director of Client Relationships

2 months ago

Lansing, Michigan, United States Aon Hewitt Full time
About the Role

We are seeking an experienced Executive Director of Client Relationships to lead our client service teams and drive business growth. As a key member of our team, you will be responsible for developing and executing proactive contact initiatives to identify and satisfy client needs.

Key Responsibilities
  • Retain and grow Aon's business by cultivating relationships with senior-most client decision-makers and day-to-day client contacts.
  • Ensure overall account profitability with a value-based approach for the scope of service and costs.
  • Lead client service teams to identify and meet client needs, and promote the value Aon delivers to clients.
  • Develop and implement client-specific renewal strategies, and coordinate with Brokers in the development and delivery of renewal strategies.
  • Establish clear roles, responsibilities, and performance expectations for client service teams, and ensure that team members meet their responsibilities.
  • Facilitate critical relationships between clients, Aon, and insurers, and ensure client service team understanding of client needs, service delivery methods, and the economic framework relevant to services delivered.
  • Manage input to and follow-up on invoicing and receivables process for assigned clients, ensuring timely collections.
  • Earn at least 2 of the following Badges: Articulating Value Badge, RFP Rehearsal Coach Badge, and Redsheet Facilitator Badge.
Requirements
  • A minimum of 15 years of appropriate risk insurance experience coupled with project and account management experience on mid to large accounts.
  • Strong sales skills and proficiency in Microsoft Office Suite products such as Word, Excel, PowerPoint, and Outlook.
  • An active Property & Casualty license.
  • A Bachelor's degree or equivalent years of industry experience.
About Aon

Aon is a global professional services firm that provides a range of services including risk management, insurance, and human resources consulting. We are committed to helping our clients make better decisions and achieve their goals.

We offer a comprehensive benefits package, including a 401(k) savings plan, employee stock purchase plan, medical, dental, and vision insurance, paid time off, and more. We are an equal opportunity employer and welcome applications from all qualified candidates.